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< News Why LOCAL Support Matters 15 Apr 2025 When you’re researching which software solution to invest in, it’s easy to become fixated on the minutiae of product features and technical specifications. Sure, these are important. However, experience has taught many Australian and New Zealand businesses the value of a further consideration that’s equally as important – the availability of local customer support and technical expertise. A key question to ask – especially for those of us operating businesses in a distant time zone on the far side of the planet – is: “Who do I turn to if there’s a problem?” Because that’s the moment when the value of true local customer support becomes really apparent! Beyond FAQs, Reddit & Chatbots FAQs, social media forums and chatbots can be helpful. But when it comes to IT systems, this kind of self-service can only help you so far. In a crisis, having genuine local human expertise and support available is invaluable . This is particularly true when it comes to integrative solutions such as Managed File Transfer (MFT). These often require expert configuration to integrate with the other software your organisation depends upon for daily operations. While the best MFTs can have your team up and running quickly for even complex, multi-step workflows, some scenarios – for example, establishing a disaster recovery environment, or setting up hybrid file transfer approaches – may require MFT vendor support. That’s why the breadth and depth of local support should be a key consideration when choosing an MFT solution. The Tyranny of Distance Access to local expertise and support is even more important for Australian and New Zealand businesses, operating as we do in what the rest of the world views as a smaller market in remote location and time zone. That can lead some vendors to – deliberately, or by omission – deprioritise customer support for Australian and New Zealand businesses. (How many times – either as consumers or business owners – have you needed support during our local business hours… only to realise that overseas customer support and technical support personnel are still sound asleep, or clocked off for the weekend?) A vendor which provides “boots on the ground” in Australia and New Zealand - ready and willing to service local customers’ needs – is a real advantage. Beyond Emergencies The value of having human experts available locally extends far beyond those critical moments when IT systems have failed. Professional services – such as end user training, and knowledge transfer to your IT own support personnel – are also valuable advantages. Key Customer Support Questions for Software Vendors Here are some important support questions I recommend you ask a software vendor when assessing which software solution will be best for your organisation: What hours do you provide customer support? Are technical experts available locally ? Are your technical staff expert in this specific solution? How many times have your technical staff deployed your solution to A/NZ businesses? What training do you offer? Can it be customised? Is it interactive or demonstration-led? Can I review a course outline before purchasing sessions? Is certification available for my team? What professional services are available, and how do you deliver them? Is Migration Assistance available? How are customer issues prioritised within your Customer Support team? What is the process for submitting a Support Request? Is there a Customer Portal available for downloading the latest updates, release notes, and documentation? Learning from Others’ Experiences The experiences of fellow customers can help bring the advantage of local support into sharp focus. Browsing third-party review sites such as G2, Software Reviews, and Capterra, you’ll find many reports from MFT customers about their dealings – positive and negative – with various MFT vendors’ support services. They make for thought-provoking reading! In addition, here are some expert reports and summaries comparing MFT offerings and customer service arrangements. Info-Tech Managed File Transfer Category Report : The Info-Tech Research Group evaluated the most popular managed file transfer software and vendors in the market – GoAnywhere MFT, MOVEit, IBM MFT, and more. Their detailed analysis includes a deep dive into vendor satisfaction for ease of vendor support, implementation, and product strategy. The report also provides head-to-head comparisons of leading solutions. G2’s MFT Grid Report : This report provides an analysis of providers in the MFT arena and covers satisfaction ratings, feature comparisons, market presence data, and more. G2 MFT Reviews Software Reviews PeerSpot Reviews The Best MFT, with the Best Local Support At Generic Systems Australia, we have decades of experience installing and supporting the world’s premier MFT , GoAnywhere, across Australia and New Zealand. Founded in 1993, we’re proud to count among our clients some of the region’s most iconic brands. Leveraging our unique skills and readily available local support, they rely on us to make their IT systems more secure and efficient, in turn, making their teams more productive. A long-term partner of Fortra (formerly Help Systems, and Linoma Software, the original authors of GoAnywhere MFT), our in depth understanding of GoAnywhere’s capabilities - including Advanced Workflows, data translation, auditing and compliance, automation and security - enables us to devise optimal deployment solutions, provide rapid Proofs of Concept, and move ahead quickly with implementation. In fact, we have exclusively managed GoAnywhere deployments for some of the region’s largest multinational corporations and Government departments, as well as small- to medium-sized businesses. Our Australia-based technical experts provide clients with the reassurance that local help will always be on-hand. If you’re exploring how to boost your efficiency and bottom line by leveraging Secure Managed File Transfer technology, please feel welcome to contact me for an obligation-free discussion. Or, if you’d prefer to read more, you can check out the many resources on our Generic Systems Australia website, including our exclusive Local MFT Buyer’s Guide . At Generic Systems Australia, we’re your local experts in MFT. Previous Next

< News Migration Services make upgrading easy 17 Mar 2024 Are you attracted to the security and efficiency of a Managed File Transfer solution… but a little worried about the potential disruption of installing one? You needn’t be! Our technical experts at Generic Systems Australia have decades of experience migrating clients from handwritten scripts, outdated integration packages and other legacy software - and everything in between. So it’s no surprise that many of our clients prefer to leave the changeover to us and our Migration Services. Our technical experts can quickly and efficiently install GoAnywhere MFT – the world’s leading file transfer solution – and then configure it to replace all your existing scripts, integration packages and other file transfer middleware. You and your team can keep on doing what you do best – free of distractions – while we do what we do best. Once you have GoAnywhere MFT installed, you may be pleasantly surprised at just how simple it is to set up further automated file transfers into the future. GoAnywhere features an easy-to-understand drag-and-drop interface to create automatic file translation and transfer workflows. In fact, configuring workflows is so easy that most users quickly learn to do it themselves, freeing up your technical staff to focus on other important work. If you’d like to discuss how your organisation’s file transfers can be made more efficient and secure, please feel free to contact our Business Manager , Bradley Copson (mail to: bradley@gensys.com.au ). He’s always happy to have an obligation-free discussion, explain how simply we can transition you from outdated software and approaches, and offer you a zero-cost Proof of Concept. Generic Systems Australia Your Local Experts in Secure Managed File TransferMore Resources at: www.gensys.com.au (Covering Post by Bradley a few days later) Talking to clients, I sometimes sense they’re worried about the perceived complexity of moving from their existing ad-hoc file transfers to a modern, secure and efficient Managed File Transfer solution. I reassure them that they needn’t be concerned. Our technical experts at Generic Systems Australia have decades of experience migrating clients from handwritten scripts, outdated integration packages and other legacy software - and everything in between. This article explains the benefits and advantages of using our Migration Services . #MFT #managedfiletransfer #securefiletransfer #sft #cybersecurity #datatransfer Previous Next

< News “Scripting SNAFU” – A True Cautionary Tale 25 Feb 2025 A n anecdote shared by a local business dramatically demonstrates the danger of relying on old-fashioned file transfer scripts within your organisation. Million Dollar Mishap An Australian business was using legacy scripts to copy their customers’ Personally Identifiable Information (PII) between systems within their business. Now, PII – personal details such as name, address, phone number, date of birth, bank details etc – is the most protected kind of consumer information under Australian law. Businesses which mishandle it expose themselves to penalties potentially as high as $50M. One day, a staff member in this business accidentally deleted a customer’s data directory – an error that went unnoticed. When the legacy file transfer script ran as per its usual schedule, attempting to copy the customer’s updated PII to their customer directory, it couldn’t. The destination directory was missing. So the script copied the customer’s PII to a different customer’s directory! This meant the original customer’s PII was now visible to and accessible by the wrong customer – in breach of Australia’s Privacy Act. Better Managed File Transfers GoAnywhere MFT – the world’s leading Managed File Transfer (MFT) solution – would have prevented this error from occurring. It tightly controls where files are transferred from and to, with high levels of authentication and encryption. GoAnywhere remains vigilant. If it detects anomalies in its authorised file transfers, it doesn’t proceed. Instead, it sends an immediate alert to an authorised employee so that the issue can be addressed – before any data is lost or privacy laws broken. However, there are many more reasons why you should replace file transfer scripts with the world’s leading MFT… No Safe Scripts Scripts aren’t secure. For example, data sent via FTP is transferred “in the clear” – an easy target for external hackers, or curious employees and vendors. Worse, user credentials aren’t encrypted, putting your entire system at risk. Scripts lack advanced features. For example, automating file transfers with FTP requires adding a second solution, a time-consuming and complex prospect. It’s also difficult to build in re-try features, and lock down how users interact with sensitive data. Scripts don’t play well with new systems. For example, cloud-based computing environments require file transfers to be integrated with cloud-based solutions, and platforms such as Azure and AWS. Scripts are time consuming. Developing, maintaining, and troubleshooting scripts takes time, distracting valuable support staff from more important things. And if your support staff aren’t available when a script fails, it can bottleneck your organisation’s entire workflow. A Happy Ending So, what happened to the business whose missing directory accidentally exposed their customer’s PII…? After one of their customers reported that they were seeing a different customer’s PII, the business scrambled to quickly address the problem. They re-created the necessary customer directories and manually moved their customer’s data to where it belonged. Whew! But it’s what they did next that made the biggest difference… Determined to prevent the possibility of any such error ever recurring, the business immediately conducted a comparison of Managed File Transfer solutions. They selected GoAnywhere, the industry’s leading Managed File Transfer – and became a Generic Systems Australia customer! Leveraging The Experience If you’d like to learn more about how GoAnywhere MFT could put guardrails around your business’s handling of PII, please feel welcome to get in touch with me . I’m always happy to have an obligation-free discussion, or provide a quick and easy proof of concept. At Generic Systems Australia we’re your local experts in MFT solutions. Previous Next

< News Top Cyber Security Agency Reports on Most Common Cyber Threats to Businesses 3 Dec 2024 The latest annual report by Australia’s top cyber security agency – The Australian Signals Directorate (ASD) – contains sobering details about the challenges being confronted daily by Australian businesses. Describing the current cyber security strategy environment as “the most complex and challenging … since the Second World War”, the ASD says advancements in critical and emerging technologies dramatically improve the ability of cyber thieves targeting Australian organisations. Cyber Crime Increasing ASD received more than 36,700 calls to its Australian Cyber Security Hotline during the 2023-24 financial year - up 12% on the previous year. It responded to more than 1,100 cyber security incidents, and notified organisations of potential malicious activity on their networks more than 930 times. However, these numbers are merely the tip of the iceberg relative to the total number of attempted hacks. ASD characterised cybercrime as “a persistent and disruptive threat”. Contributing to the surge in cyber crime is the availability of new opportunities and technologies such as artificial intelligence. This is reducing the level of sophistication needed for cybercriminals to operate, and attracting new criminals to the field. Top Business Threats Compromised business email accounts (20%) and fraud (13%) were among the top self-reported cybercrimes for businesses and individuals in Australia during the last financial year. Online banking fraud accounted for a further 13% of incidents. Ransomware and data theft extortion (stealing data without encrypting their victims’ systems) also remained a pervasive and costly threat. The top 5 sectors reporting cybercrimes to law enforcement were: Retail trade (15%) Professional, scientific and technical services (13%) Construction (12%) Financial and insurance services (8%) Other services (7%) Average Losses by Businesses Interestingly, the average self-reported cost of cybercrime to Australian business fell slightly vs the previous financial year: Small businesses: $49,615 (down 8%) Medium businesses $62,870 (down 35%) Large businesses $63,602 (down 11%) However, it’s worth bearing mind recent research which shows a large number of businesses did not report ransomware payments in 2023-24. Cybercrime Reports by State and Territory Australia’s more populous states continue to report more cybercrime, with Queensland and Victoria reporting disproportionately higher rates of cybercrime relative to their populations. The highest self-reported financial losses were from victims in NSW (~$86,000 per cybercrime) followed by Victoria (~$66,000). Common Cybercrime Techniques The ASD says Credential Stuffing – using stolen usernames and passwords to access other services and accounts via automated logins – is one of the most common cyber attacks. Another common technique is Password Spraying - a brute-force attack where cybercriminals attempt to access a large number of accounts with commonly used passwords. Quishing - Quick Response (QR) phishing – is another growing threat. Cybercriminals use QR – for example, on a café menu, or a subtly altered public notice - to trick people into providing personal information or downloading malware onto their smart device. Combating the Threats In its report, ASD urges organisations to replace unsupported information and communications technology systems with secure-by-design products, and consider cyber security when implementing new technologies. Two great examples of secure-by-design protective technologies are those that we recommend at Generic Systems Australia. Managed File Transfer (MFT) is a technology which enables organisations to securely exchange data between systems and people in an automated, reliable and efficient way. Advanced Threat Protection adds a further layer of defence, seamlessly integrating your managed file transfers with adaptive data loss prevention to keep sensitive data secure. ASD also urges organisations to prepare a cyber security incident response plan and test it regularly to ensure an effective response and fast recovery. The process of developing such a plan will help an organisation understand the nature of its most valuable data, where it is stored, which systems and individuals have access to it, and how it is protected – or exposed to – malicious threats. Obtaining Expert Help At Generic Systems Australia , we have many years of experience helping Australian and New Zealand IT teams protect their valuable data with the very best MFT solutions. From the initial scoping of organisations’ legacy data transfer approaches, through zero-cost Proof of Concepts and hassle-free Migration Services , we help companies stay focused on running their business without disruption as we transition them to more secure approaches. If you’d like a to discuss how your cyber security can be boosted by MFT and layered defences, please feel welcome to contact me . I’m always happy to have an obligation-free discussion. Generic Systems Australia are your local experts in Managed File Transfer. You can view a full copy of The Australian Signals Directorate Annual Cyber Threat Report 2023-24 here . Previous Next

< News Fast OR Safe...? File Transfers can be both! 17 Mar 2024 Sending files externally...? Now it can be both Safe AND Easy! There was a time when ensuring your organisation’s file transfers were safe was a hassle… time-consuming, inconvenient, and requiring specialised technical skills. Thankfully, that’s no longer the case. Ensuring your precious data can be safely shared within your organisation and with your external trading partners need no longer be complicated. In fact, the best data technologies save you time and money, and make data exchange easy . Here’s how. The Fast and the Fraught Hitting “send” is an everyday routine for most employees. Sending files to suppliers and customers is as easy as a couple of mouse clicks. However, each of these thousands of daily data transactions is a potential target for cybercriminals. The more ad-hoc and varied the file transfers, the greater the risks. Too often, organisations only realise their need for a more robust approach after they’ve experienced a costly data breach. Other times, data vulnerabilities become apparent when organisations want to start trading with partners who employ more stringent data safeguards... particularly in industries where there are strict data compliance requirements, such as healthcare, finance, transportation and defence. Failure to adhere to an industry's data security regime can lead to hefty fines and sanctions for both parties to the transaction. Solving for Ease AND Security Solutions such as managed file transfer (MFT), data loss prevention (DLP), data classification, and email security can automatically secure your organisation’s data, while simultaneously keeping your business humming. Better still, by automating thousands of routine file transfers, the best solutions increase an organisation’s efficiency by saving employees’ time and enabling them to focus on higher value-added work. How to Get Started In our experience, few organisations begin with a completely clean slate and zero data protection measures in place. Usually, some enterprising individuals will have independently employed varying degrees of security using free or low-cost consumer file transfer tools. Other employees may believe – incorrectly – that they’re securing their data by simply applying files’ “read-only” settings. A few may have gone a step further and narrowly limited who has access to their department's data. Unfortunately – aside from the inherent risks of using multiple incomplete and incompatible security approaches – siloed security measures like these can also inadvertently remove resources that knowledge workers need to conduct business. As a result, organisational efficiency is impeded, with critical information becoming too slow or difficult to access. A Holistic Approach to Data Exchange At Generic Systems Australia we help organisations embrace a whole-of-business approach which reduces risk and makes data more secure while keeping your business operations and relationships running smoothly and efficiently. A good starting point is considering the impact security policies and practices have on your customer and vendor relationships: How would a data breach impact your business’s reputation, bottom line and supplier relationships? Do the policies and tools you currently use hinder your employees’ effectiveness, efficiency and productivity? Could new technology speed up the actual delivery of critical information? Could new technology be simple enough to use that most employees could readily adopt it? The Human Factor The best data security measures are invisible and automated . We’ve found that the less organisations need to rely on employees to change their behaviour, the better the risk mitigation. But even so, educating employees on data security should be an element of an improved approach. Start by explaining why you need to put in place the new policies or tools. Employees who understand the high stakes of data theft and compliance breaches are much better disposed to taking ownership of managing data transfer risks. Then focus on education. By equipping your various department heads and business process owners with knowledge about secure data exchange approaches, you can help them make the right choices when they liaise with their various supply chain partners. A multi-phase approach, leveraging middle managers and key influencers in your organisation to champion best practices, is often best. Automatically Securing Everyday Data Ideally, we want our employees to be able to safely send and receive emails and attachments without the need for them to take any additional, time-consuming steps. MFT, DLP, data classification, and email security make that possible through advanced levels of automation. In combination, these technologies examine each data transfer event and thoughtfully apply policies such as encryption, auditing, user and recipient validation, redaction, etc. This way, employees do not have to manage any of those activities, and the data transfers are performed quickly, efficiently and securely. As workforces and their workplaces become physically more dispersed – sometimes in the office, sometimes from home, sometimes from a local café – this automated approach becomes more and more beneficial. Not only does it accelerate and streamline the process of transferring data, it also reduces the risk of human error. Out of Sight, Out of Mind? Data exchange is like the human circulatory system - unseen, but absolutely critical to your organisation’s ongoing vitality. Protecting and enhancing it is both necessary and worthwhile. At Generic Systems Australia, we’ve observed that moving to a more automated, secure and efficient approach can sometimes be stalled by the very “bloat” we discussed earlier. Taking out the too-many tools which have sprung up across an organisation’s silos can seem too complicated and time-consuming to tackle. However, there is an easy and relatively inexpensive way forward… A centralised tool, such as the class-leading GoAnywhere MFT with its dashboard-style interface, can provide a holistic approach. Rather than having separate tools for encryption, auditing, reporting and automating file transfers, GoAnywhere can handle it all. It even scales as your business grows. If you’d like to discuss making your organisation’s data transfers safer and easier, adding to your organisation’s productivity and bottom line, please feel free to contact our Business Manager, Bradley Copson, ( mail to: bradley@gensys.com.au ). He’ll be more than happy to offer you an obligation-free discussion, no-cost trial, or Proof of Concept. At Generic Systems Australia, we're your local experts in Secure Managed File Transfer. Previous Next

< Case Studies Bargain Retailer finds GoAnywhere Really “Delivers the Goods” Decades of experience helping Asia-Pacific customers have established Generic Systems Australia as our region’s local experts in secure managed file transfer. In this case study, we share how a US retailer is leveraging both robustness and advanced features of GoAnywhere MFT , the world’s leading MFT solution . Grocery Outlet is a chain of more than 300 family-owned deep-discount grocery stores based in Berkeley, California. The retailer helps more than 1.5 million shoppers each week save big, making it the US’s largest extreme value retailer. Homegrown: Good for Produce; Not for File Transfers Steve Tuscher is the Director of IT at Grocery Outlet, overseeing technology which manages more than 33,000 file transfers each day. “We had always transferred files between our systems with homegrown FTP scripts,” he said, “but knew we needed a better solution. Writing the scripts for these transfers was time consuming. However, the real challenge the IT team faced was tracking down what happened if a file exchange failed. The grocer primarily wanted to send files back and forth reliably and in a controlled manner. They also sought a solution that included error reporting functionality that was platform independent, as they exchange files with multiple vendors, suppliers, and other trading partners daily. “One of our vendors suggested a file transfer tool but it was priced out at US$100,000, and we didn't want to do that,” said Steve. “We knew of GoAnywhere Managed File Transfer (MFT) because they'd been in the AS400 (IBM i) world for a couple decades at least, the same as we have been. So we thought we'd give GoAnywhere MFT a shot. He added: “It's been a great product. It worked from day one and it's worked ever since.” Bargain Retailer Gets Money’s Worth While GoAnywhere does the heavy lifting on the large volume of daily files transferred, Steve discovered another surprising benefit of GoAnywhere MFT — managing the many emails the company received and creating a reporting system for them as well. “After we learned that GoAnywhere could retrieve mail from an Exchange mailbox, we developed an automated script to do that. It checks for incoming mail every three seconds and launches a job based on if there's new mail on the IBMi. We then take that request, run another job, then return the email with a report. It's a handy little reporting system that's very popular,” he said. GoAnywhere not only provides users a way to simplify and secure their file transfers, keeping sensitive data secure both at rest and in motion, it also helps retailers meet relevant security and compliance regulations, with auditing and reporting functionality, as well as strong encryption and security protocols. “All the other extras that came with it, and all of the ways we're using GoAnywhere now have been a bonus,” said Steve. In particular, he called out the solution’s scripting language. “The robustness of that language has been a real surprise – a pleasant surprise,” he said. GoAnywhere’s ease-of-use, and ability to manage the many file transfers occurring each day without the need to write homemade FTP scripts enables Grocery Outlet’s IT team to spend their time on more critical, and less manually intensive tasks. Improved Workflows and Partner Relations Grocery Outlet extracts much of its data from FTP scripts. With GoAnywhere, the previously complex process now runs unattended every night. “It's been great. Just having the ability to run an FTP script to get data, zip it up, and send it somewhere has been phenomenal,” Steve said. The GoAnywhere solution saves Grocery Outlet’s IT team time in two ways: problem resolution and eliminating the problems all together. “Typically, you'd copy some script and create a new script, and it would generally run. The problem is that when it wouldn't run, you wouldn't find out about it until it was too late, or until people were waiting for their orders or in a crisis. “The real time saving in GoAnywhere is that it basically never fails. That thing is rock solid. I can't remember the last time we had a failure due to GoAnywhere. If there's a failure, it's because the receiving side is down or not available.” With GoAnywhere quickly replacing all internal FTP scripts, the grocer transformed their data delivery across all their business partners and all internal systems. Steve noted his surprise at being able to do so as quickly and as easily as they did. The biggest surprise for the company, however, was how they use the email retrieval function. “That has been a huge homerun application for being able to request and report on your phone, and have it delivered back to your phone, like a sales report, within seconds. The response time is amazing! Literally within seconds you’re able to get a nicely formatted HTML email report on your phone, no matter where you are, via GoAnywhere. That has been great,” Steve said. He said he tried to stay up to date on updates to GoAnywhere, so that Grocery Outlet could take advantage of new features. Quick ROI Steve is enthusiastic in his recommendation of GoAnywhere, exclaiming: “It will be the easiest implementation you've ever had. It will be the best value of software that you've ever had. And you'll be sorry if you do not explore this package.” Previous Next

< News Record Quarter for Local Ransomware Attacks 13 May 2025 The first quarter of 2025 was the worst ever for ransomware attacks, with the highest-ever number of organisations named on data-leak sites. The Q1/25 surge was driven by major activity spikes from ransomware groups Cl0p, Medusa, and FunkSec. · Cl0p, who accounted for more than third of all successful attacks, exploited zero-day vulnerabilities (CVE-2024-50623 and CVE-2024-55956) in Cleo managed file transfer (MFT) solutions, fuelling a 23% increase in overall ransomware activity between Q4 2024 and Q1 2025. · Ransomware-as-a-service (RaaS) group Medusa capitalised on the void left by disrupted ransomware gangs in late 2024, increasingly targeting critical infrastructure. · FunkSec utilised AI to develop malware which infiltrated 152 named victims this quarter. Australian Orgs Under Attack Australia ranked sixth among the most targeted nations for ransomware attacks in February. We were the 11th most affected country for data breaches last year, with 47 million Australian accounts exposed - an astonishing average of one breach per second . Since 2004, Australia has experienced 192.5 million breached accounts, the highest number in the Oceania region. More than 49 million unique Australian email addresses have been exposed, often alongside sensitive information such as passwords and contact details. Changed Ransomware Tactics According to Bitdefender, cybercriminals are increasingly targeting newly discovered vulnerabilities in internet-facing devices, rather than focusing on specific industries or businesses. Cybercriminals reportedly scan for new software vulnerabilities within hours of them being publicly disclosed. After accessing a targeted system, they then take time to manually infiltrate deeper, often delaying ransomware deployment by weeks or months. Protecting Your Organisation Holistic protection of your organisation’s valuable data requires both technology solutions and sound business practices. Layered defences, with integrated solutions that address encryption, threat protection, and data loss prevention, enable safe collaboration without risking malware, mishandled data, breaches and non-compliance. Given most breaches involve a human element, technology solutions need to be automated and easy for employees to use. Software needs to be able to manage: How access to data is granted; How access is authenticated; How access is tracked and controlled; and How access be speedily revoked, when needed. Layered Protection A standalone managed file transfer (MFT) solution – such as GoAnywhere MFT - is a great first layer of defence. It provides security for files at rest and in-transit. However, integrating Threat Protection as an additional layer enables you to take appropriate action when there’s PII in the data moving in and out of your organisation. Based on rules you predefine, our Advanced Threat Protection Bundle can mask, remove, or permit PII to be moved within your organisation and beyond, via a Secure ICAP Gateway. Benign Rule Adding granular rules-based controls to data handling is the killer feature of Advanced Threat Protection. For example, it enables you to: permit some specified individuals to transmit various categories of data, but not everyone; apply role-based access to your data; and audit who is sending what information. GoAnywhere’s encryption can be enhanced by limiting who can transfer data and what that data contains. The automatic detection and sanitisation of files removes some of the human factor risks so that employees can focus on their work instead of fussing with manual interventions. Augmenting technical solutions with employee training further reduces human factor risks. Local Help at the Ready At Generic Systems Australia , we are the Asia-Pacific region’s experts in deploying Managed File Transfer and Advanced Threat Protection. We’ve assisted dozens of organisations to protect their data and systems, while boosting their operational efficiency. If you’d like to discuss how we can help you, please feel welcome to contact me . I’m always happy to have an obligation-free chat and explain how simply we can transition you from your current approach. At Generic Systems Australia, we’re your local experts in data transfer. Previous Next

RESOURCES INDEX "MFT's Role in Business: IT Leaders Weigh In" eBook In this eBook, nine leading IT and security professionals share their real-world experiences of leveraging GoAnywhere's many capabilities in their businesses. Read More New Cyber Laws Passed - What Australian Businesses Need to Know and Do What Australian organisations need to know - and do - to meet their new obligations under the nation’s new Cyber Security legislation. Read More michael@tcfo.com.au Use APIs to Accelerate Your MFT's ROI How to boost the ROI of your MFT solution - and scale its deployment - by pairing it with APIs. Enhance automation, integration, and customisation. Read More MFT Local Buyer's Guide Ask the right questions, and consider the key issues, to identify the right Managed File Transfer solution for your organisation. Read More Independent Info-Tech MFT Quadrant Report (2024) Once again, respected tech analysts Info-Tech have evaluated the most popular MFT software and vendors, and found that GoAnywhere is the top MFT solution. Here’s their 2024 independent report. Read More 2024 Cybersecurity Insiders Survey Fortra's "2024 State of Cybersecurity Survey" shares the invaluable insights of more than 400 cybersecurity professionals from across the globe, including many in Australia, New Zealand and the Asia-Pacific region. Read More Best Practices for Cloud MFT Most modern organisations rely to an extent on the Cloud as they transfer files between employees, trading partners, and customers. Here are best practices for safeguarding your data on its way to, from and in, the Cloud. Read More Meeting CDR Requirements Australia’s Consumer Data Right (CDR) requires businesses to carefully plan how they handle, store and disclose the consumer data they collect. This primer explains your obligations, the breaches that can occur, and a strategy to avoid them. Read More Secure Your Cloud Data with MFT How a robust Managed File Transfer (MFT) solution helps protect your data transfers – in transit and at rest – without compromising the convenience or cost-effectiveness of moving your business to a cloud-based environment. Read More Why Automating Encryption and Decryption Makes Good Cybersecurity Sense How does encryption and decryption work? This handy primer explains. Read More Think Like a Hacker To win the fight against cybercriminals, it helps to think like a hacker. Read More Annual Upgrade and Health Check Service Take the time, effort and risk out of ensuring your GoAnywhere environment is up to date and running smoothly! Read More GoAnywhere Product Datasheet GoAnywhere MFT is the world’s leading Managed File Transfer solution. This datasheet summarises its key technical features. Read More Advanced Threat Protection Product Datasheet GoAnywhere MFT is the world’s leading Managed File Transfer solution. This datasheet summarises its key technical features. Read More GoAnywhere Gateway Product Datasheet GoAnywhere Gateway provides an additional layer of security when exchanging data with your trading partners, enabling you to keep file sharing services and documents safely in your private/internal network. Read More GA Modules for Licencing Product Datasheet GoAnywhere is a robust and complete managed file transfer solution. Modules are available that can satisfy a wide array of file transfer requirements –– you can choose to license only the modules you currently need, and easily unlock additional modules if necessary. Read More 'An Introduction to GoAnywhere' (video) In this brief video, our Business Manager Bradley Copson overviews GoAnywhere's key features and benefits. Read More 'Secure MFT Threat Protection Bundle' (video) Our Secure MFT Threat Protection Bundle can automatically catch and kill email threats before they enter or leave your organisation. This brief video shows how. Read More Independent Info-Tech MFT Quadrant Report (2022) Respected tech analysts Info-Tech evaluated the most popular MFT software and vendors. Read More

< News Automate File Transfers to Boost Team Efficiency 17 Mar 2024 Dodge the Drudgery – Automate Your File Transfers Manually sending files around your organisation, and to external trading partners, is a tedious and time-consuming aspect of many employee’s lives. However, it needn’t be. You can help your team dodge the drudgery via file transfer automation software. This software enables your team to program when files should move between internal systems, other team members, or trading partners, and is often used to manage reoccurring or high-volume file transfers. Your team is freed up to focus on other business-critical tasks. Read on to find out how… The Leading Solution GoAnywhere MFT is the world’s leading secure FTP (SFTP) file transfer automation software. It enables users to quickly automate file transfers and schedule workflows, using its built-in scheduler or your existing scheduler software. Within GoAnywhere's browser-based administrator, users can also automate their workflows by executing projects with a single click. GoAnywhere MFT can execute multiple workflows concurrently, through its job management system. Administrators can define multiple job queues, grouping workflows that share common characteristics or service level agreements. Each job queue can define the priority of their jobs as well as the maximum number of concurrent jobs that can be executed from the queue. All these job queues can be managed and prioritised through GoAnywhere's Administrator interface. Built-In Schedulers With the built-in scheduler you can execute Projects (workflows) at future dates and times. Projects can run just once, or with any recurring frequency you choose. You can also define custom calendars with specific holidays or dates that are important to your organisation, or to avoid scheduling a job on a specific day. Schedules can be further personalised by specifying them to run under specific users, or with start dates, frequencies and other over-riding variables. You can also indicate the email addresses to be alerted when a Project has completed, or encounters any problem. Unlimited File Sizes Large files are no problem for GoAnywhere MFT, or its email add-on GoAnywhere Secure Mail. It enables you to send large files as secure packages on an ad hoc basis, as well as send multiple large files. Even large files transfers won’t choke... GoAnywhere provides auto-resume and integrity checks to keep big files moving, even when it encounters network connectivity challenges. Robust Audit Logs and Reporting Staying compliant with various industry regulations or privacy laws is easier with GoAnywhere MFT. You can generate comprehensive audit logs of all file transfer and administrator activity, including workflow and file server auditing and administrator logging. This data is captured for activity in GoAnywhere servers for AS2, FTP, FTPS, HTTPS, and SFTP, and it includes details on log in attempts, file uploads and downloads, errors, and other events. Reports can be quickly generated, viewed, filtered, sorted and exported as needed. Executing Projects Workflows can also be automated, executing whenever a file monitor detects new, modified, or deleted files in targeted folders. Workflows can be called from local and remote command lines, scripts, and programs using the provided commands and APIs. Workflows can additionally be called as Web Services using SOAP or REST requests. To execute Workflows based on user activity, triggers can monitor for events like when a file is uploaded or downloaded. Workflows can be executed in Debug mode, which enables users to interactively execute tasks one step at a time. At each stopping point, the values for the variables can be viewed or changed before the next task is executed. If you’d like to discuss how your organisation’s file transfers can be automated, adding to your productivity and bottom line, please feel free to contact our Business Manager, Bradley Copson, (mail to: bradley@gensys.com.au ). He’ll be more than happy to offer you an obligation-free discussion, no-cost trial, or Proof of Concept. Generic Systems Australia Your Local Experts in Secure Managed File Transfer Previous Next

< News Moving on from MOVEit 20 Oct 2023 Your Choice of MFT Matters Many organisations across the Asia-Pacific region are replacing their outdated MOVEit-based Managed File Transfer (MFT) systems with Forta’s advanced GoAnywhere suite . In this article, I’ll explain why. There are plenty of options when it comes to selecting a file transfer solution… from free, unsecure methods to the fully-featured marketplace leader. But as cybercrime has continued to surge, companies have increasingly realised how essential it’s become to secure their data transfers, maintaining a ‘circle of trust’ with their customers and supply chains. Additionally, companies have been searching for ways to boost their bottom lines through greater efficiency. The true cost – in terms of lost productivity - of outdated manual file transfer approaches has come into sharper focus. Business leaders are realising that their MFT solutions, which may have once met historic needs, are no longer enough . Superior Security Recent cybersecurity incursions make “Robust Security” top of mind for those seeking a better MFT solution. GoAnywhere MFT takes all aspects of data security seriously, protecting your sensitive data both “in motion” and “at rest”. Maintaining GoAnywhere’s security and compliance product leadership is a primary focus for its development team, who stay across the latest security standards to ensure up-to-date compliance with regulations, frameworks, and standards. Beyond Windows Organisations managing multiple operating systems soon encounter the constraints of MOVEit’s Windows-only solution. GoAnywhere flexibly supports any protocol, any platform, and any deployment, including Microsoft Azure, AWS, Linux, and more. The Need for Speed Included in GoAnywhere is GoFast, a file transfer acceleration protocol which can transmit data considerably faster than traditional FTP. The patented technology in GoFast takes the best of UDP’s speed and adds reliability and rate control, providing GoAnywhere with speed MOVEit can’t match. Drag & Drop Workflows Scripting – as required by MOVEit for some tasks - is clunky, time consuming and confusing for non-expert users. Through its breadth of Automated Workflows capabilities, GoAnywhere enables end users to quickly and easily build workflows. Manual and automated tasks can even be combined into one master workflow. Further, GoAnywhere provides easy reporting on partner Service Level Agreements, alerting you to any workflow issues before your trading partners do. Easy Centralised Control MOVEit requires you to install two products (MOVEit Automation and MOVEit Transfer) to enable full MFT functionality. Most users prefer GoAnywhere’s centralised, browser-based dashboard - an intuitive “one stop shop” for managing file transfers. Advanced Auditability GoAnywhere not only moves and shares data securely, it also provides full auditability of transfers. Logging full audit trails of all user events and file activity, it can also generate reports of file transfer activity, user statistics, and completed jobs – all from within its central management console. And.. Beyond the advantages above, former MOVEit users are often delighted to discover GoAnywhere’s advanced capabilities in: High availability and clustering, providing true active-active support and load balancing to distribute workloads across multiple systems; Remote agents - lightweight applications managed through the GoAnywhere interface which enable configuring and scheduling of file transfers throughout an enterprise; and Secure Forms - customised forms or files that which contain data other tasks can automatically process. Want to see a Better MFT in Action? If you’d like to discuss how GoAnywhere could help boost organisations’ security, efficiency and bottom line, please feel free to contact me ( bradley@gensys.com.au ) for an obligation-free discussion. Bradley Copson Business Manager Generic Systems Australia Previous Next