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< Case Studies Think Mutual Bank finds GoAnywhere to be “the Obvious Choice” Decad es of experience helping Asia-Pacific customers have established Generic Systems Australia as our region’s local experts in secure managed file transfer. In this case study, we share how GoAnywhere MFT , the world’s leading MFT solution , solved a US bank’s need to integrate with its external partners’ IT systems – extra fast! Think Mutual Bank, located in the US’s sprawling midwest, was searching for a way to transfer data between disparate banking systems. Although their core system runs on the IBMi, much of their broader business banking ecosystem runs on MS SQL. Getting all the data into the one place - their IBMi - then copying updated files back to the MS SQL system, was a daily challenge. Van Sy, Lead Systems Administrator at Think Mutual Bank, was tasked with finding a PCI DSS compliant solution – fast! Finding the Right Fit – Fast! Although Think Mutual Bank had a product that performed some of the functions they needed, Sy began a search for a product which offered greater functionality, and which could be implemented in the short timeframe he’d been given. As Sy explained: “We own another product that has some FTP functionality, but it doesn’t have the data push that we wanted. We wanted to be able to copy just certain fields from a SQL database over to the IBM i, and GoAnywhere does that, all in one package. "Due to our short timeline – literally, we were looking at just a month," he added. "We didn’t want or have time to do any coding ourselves, so GoAnywhere became the obvious choice.” Also key to the project’s success was a product whose technical resource staff were readily on hand to ensure the product was up and running when Think Bank needed it. “The support person I dealt with was very knowledgeable," Sy said. "Every time we had questions, he was there, and it really helped that he was very familiar with the product.” Planning for the Future A year on from the successful installation and transition to GoAnywhere MFT, Sy was planning to extend his use of the solution’s functionality. “We’ve been running GoAnywhere for about a year now, using the database push and the FTP functionality. In the short term, we’ll probably extend it out to other systems than just our business banking side. With GoAnywhere, it’s a secure FTP client, so I’ll be moving some of the older systems over to it.” Added Sy: “Most of the other solutions out there do one or two things, but not the whole package – that’s the reason we went with the GoAnywhere product. It really met all of our specific needs, with the database conversion, the database push and the secure FTP. So far, it’s been really solid.” Previous Next

< Case Studies SES Encrypts and Audits Global Client Data Decad es of experience helping Asia-Pacific customers have established Generic Systems Australia as our region’s local experts in secure managed file transfer. In this case study, we share how global experts in operational resilience – SES – take advantage of GoAnywhere MFT , the world’s leading MFT solution , to manage the transfer of more than 2,000 files daily. Software escrow agreements are becoming increasingly common for organisations worldwide. Medium and large enterprises, especially those in retail, energy, and financing, rely on these agreements to provide coverage for the unique source code, files, and other software assets critical to a company’s intellectual property. To prevent loss of this information during sudden downtime, a data breach, or natural disaster, organisations create a software escrow agreement with a third-party vendor to protect and back up their data. The third party then takes the data, creates an inventory of everything that’s to be escrowed, and puts the source code and other assets into a vault for maximum protection. SES is a third-party vendor that provides software escrow agreements, intellectual property protection, and cybersecurity risk management globally. Based in Manchester, UK, SES has more than twenty years of experience providing security to more than 2,500 professionals in 40+ countries. "Dealing with software escrow agreements is our bread and butter," said Tom Sweet, Information Security and Systems Manager at SES. It’s an area of constant growth and adjusting to keep clients happy and source code regularly updated. We are continually developing and innovating.” Often, SES does this with tools such as GoAnywhere MFT. For SES, GoAnywhere Managed File Transfer (MFT) has been a well-used and finely-tuned addition to its cybersecurity solutions. With the software in place, it performs on average nearly 2,000 uploads for clients per day — a mix of small and large files — as well as help monthly and quarterly businesses with their source code deposits. Switched from Manual File Transfers to Managed File Transfer Before GoAnywhere came into the picture, SES used a web gateway, an AWS-backed instance, to receive source code for its clients. It also occasionally used old-fashioned file transfer methods: physical disks and SD cards that were tracked, signed for, and had a direct chain of custody which could be followed. While this mixed process — AWS-backed instance and physical mail — worked at the time, it still lacked the ability to track user and file transfer activity. Having an audit trail was important to the business. When auditing also became a client requirement, SES looked for a way to streamline, structure, encrypt, and audit the exchange of data. SES handled a high volume of file transfers and needed robust security practices for the data it processed and stored every week. So the it was time to find a centralised solution which could do all of this and meet its trading partners’ needs. The tracked-and-signed file transfer processes SES used led to an evaluation of GoAnywhere MFT, a robust and fast-growing product which used similar techniques (tracking, signing, and a clear chain of custody) for sensitive file transfers. GoAnywhere was a hit. It took Tom Sweet mere days to learn the product. He attended two webinars, then jumped in and followed his intuition. The turnaround had to be quick, but the learning curve was straightforward. SES implemented GoAnywhere across its Linux systems and has depended on it ever since for day-to-day file transfers, streamlined encryption, and consistent auditing. Benefit#1: File Encryption and Security With GoAnywhere fully implemented, SES has been able to ensure all file transfers sent by its clients are encrypted in transit and sent to the right place. SES has also ensured that encryption keys are held separately. These are just two of the strict requirements SES needs to follow for its clients in order to stand out in a sea of escrow and backup service platforms. "It’s risk versus security," Tom said. "With HR and payroll data, the risk is high, so the security needs to be high as well."nearly 2,000 uploads for clients per day — a mix of small and large files — as well as help monthly and quarterly businesses with their source code deposits. Benefit#2: Fast File Transfer & Trading Partner Setup New trading partners and file transfer users can be set up in minutes. "Less than that if I’m rushed," Tom said. "The quickest ones we’ve had people test: I’ve sent the email saying here’s your username, sent the password out over SMS, and people test the log-in within 10 minutes." Sweet uses private and public keys to ensure the encryption and validity of the new transfers he creates. When the file transfers are executed, most run, start to finish, in less than 30 minutes. Benefit #3: Ease of Use & Automation "The main thing we use GoAnywhere for is managing users, auditing the logs, and giving users a secure gateway into our systems that would normally be firewalled," Tom, said. All of this is simple with GoAnywhere, and he believes the product’s biggest strength is its ease of use. Whether he needs to streamline, update, or re-deploy the product across systems and users, the process has been painless. Automation is another huge benefit of GoAnywhere. SES use GoAnywhere to do the heavy lifting for SaaS-based clients. These clients transfer large amounts of source code end data that are pushed into a SaaS escrow and captured in real time. "We help these clients configure a script that connects over SFTP to a GoAnywhere service," Tom said. "GoAnywhere then audits those transfers." The product securely transfers and audits at the same time, all automatically for nearly 60 clients who need their source code updated on a daily or monthly frequency. This enables SES to automate on Windows and Linux to meet the security requirements of each client. GoAnywhere’s granular security controls enabled Sweet to make GoAnywhere as safe and security-driven as possible against internal risks and user errors. "I stripped it back to who can do what," he said. Previously shared passwords were locked down. Web users were restricted to only the areas of the product they needed, and file storage was controlled — files could only be stored in the right areas of the network. "If someone in a company wanted access to the transfers, or to the systems, they could break the loop to that cycle. So that’s why we vault [client data] and back it up in an encrypted format. We make sure the file transfers are encrypted; that’s key too." Benefit#4: Regulation Compliance Many SES clients have compliance requirements which SES must meet. To achieve these needs, SES has applied ISO 27001 compliance across all clients to ensure all information sent between SES and other companies is secure. "ISO 27001 mandates that we create policies, processes, and procedures which we can prove using evidence-based systems," Tom said. "This says, ‘Okay, by default, you [the client] get all of this [security]. All files will be encrypted, and all second factor messages will be sent out-of-band so they aren’t sent over the same method of communication, and so on." Meanwhile, while encryption is the same and applied for everyone, clients can choose if they want to use multi-factor authentication (MFA) with passwords or SSH keys for an extra layer of security. GoAnywhere offers multi-factor authentication methods, including keys and certificates, for increased file protection. SES also uses GoAnywhere to encrypt every backup of escrow data that is then kept in offline vaults. "This ensures there’s 99.9% availability," Tom said. "No one thinks escrow is important until it’s too late," he added, so SES provides these offline backups with GoAnywhere’s help to give organisations peace of mind. Benefit#5: Auditing and Administration One of the biggest justifications for purchasing GoAnywhere was its auditing functionality. Tom and his team uses these audit logs to see who is connecting to their SFTP servers, what they’re doing on those servers, and how much they’ve done. This level of detail is critical, especially when dealing with sensitive escrow documents, software assets, and source code. "The log-in and auditing process in GoAnywhere is important for our information security standards. We audit the transfers not just to be able to take them securely, but also to prove who has been on and transferred what and when. The audit trail is important." If Sweet needs to change something, GoAnywhere makes it easy. Admins can make modifications or adjustments to their processes to keep constant with security requirements. "We can do this with GoAnywhere very easily," he said. "Then we just send out a new host key to our clients." What’s Next: Remote Agents and Advanced Workflows Right now, SES retrieves files from clients. But in the near future, it hopes to roll out GoAnywhere Remote Agents and GoAnywhere Advanced Workflows for customers who want zero involvement in the file transfer process. With these features enabled, Sweet and his team will be able to pull data from each client when needed without requiring manual work or engagement on their end. "Remote agents and advanced workflows will enable us to go out, talk to, and pull the requests for daily, weekly, or monthly file transfers," Tom explained. One Admin, One Product Tom Sweet has used GoAnywhere for four years. As the main product administrator, he’s always looking for new ways to implement the software, integrate it with other web and cloud services, roll it out as part of security-client processes, and improve the success of GoAnywhere at SES. "I want to get as much out of the product as I can," Tom said, reflecting on being the singular admin for GoAnywhere. "The more I push it out, the more we get a better return from our customer experience." And for any organisation — SES included — customer satisfaction is top priority. GoAnywhere’s encryption, automation, and ease of use help make that happen. 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< Case Studies Keeping Ahead of Competition in Commercial Real Estate Decades of experience helping Asia-Pacific customers have established Generic Systems Australia as our region’s local experts in secure managed file transfer. In this case study, we share the many ways in which an international commercial real estate firm leverages the flexibility of GoAnywhere MFT . One commercial real estate company has a mission to redefine their industry with long-term investments in people and technology that deliver actionable insights and create the best customer experience. They’ve also made it their mission to ensure any data they’re transferring is transferred securely. This corporation is an industry-leading commercial real estate company that offers a robust suite of services to its multifamily and commercial property clients. They offer services in commercial real estate investment sales, mortgage banking, and mortgage servicing. They now operate worldwide, have over 1,000 employees, and have closed billions of dollars in production volume. GoAnywhere MFT plays a key role in their success. Retiring REST A Senior Engineer provided some insight into the company’s three-year usage of GoAnywhere. Originally, when they needed to wire SFTP files to the bank, they used a homegrown tool, built internally and solely for the purpose of SFTP transfers to wire payments. However, because processes were taking too much time, they decided to look elsewhere for a better solution. What they found exceeded their original expectations. Prior to implementing GoAnywhere MFT, the process of keeping data consistent was a challenge. Stated the Senior Engineer: “Before GoAnywhere, we used the same REST call and put data in the SQL Server, but I was having a hard time with Windows vs. AWS and Azure and getting the same data repeatedly.” With GoAnywhere, Windows can grab data easily and consistently. Daily Deliveries Once the Senior Engineer learned the product, which didn’t take long, they were an expert in GoAnywhere. Now, more than 1,715 jobs are run each day. Most of the file transfers are B2B, moving from the company to a financial institution of some sort. “We wanted something that could go to a database seamlessly. We must get files to the bank in a very timely matter. Every wire file goes to the Federal Reserve and must get a Federal Reserve number before it can be funded to the bank. That all takes time. You don’t want to be at a standstill at 5:00 pm on a Friday trying to figure out why you can’t get a wire file to a bank! They’re funding loans that are $40 million!” Now the Senior Engineer can set up new transfers in just two minutes once they have all the information and can execute transfers in 10 seconds. If it clears, transfers start and stop in about one second! “Currently, we have 63 projects running in the GoAnywhere scheduler. We started with 15 and it has grown from there.” Mortgage Rate Magic Aside from the daily deliveries, the company also utilises GoAnywhere to stay one step ahead of their competition and offering the best mortgage rates possible. Mortgage rates update every minute. Because the company is committed to offering the best interest rate in the steep pool of competition, they avoid offering one single rate per day, as some of their competitors do. It’s especially important for them to pull the data in real time because even a couple of points in an interest rate change can make a big difference. GoAnywhere MFT helps the company’s competitive edge thrive and delivers an advantage by allowing real-time interest rate comparison. “We use MFT to get the latest mortgage rates available,” the Senior Engineer said. “We have several applications that use these rates. Each time you pull the rates, it costs money. Instead of having each application pull rates, we have MFT make a REST call to grab the rates and push them into a SQL Server, for all of our on-premises dotnet applications to use.” All applications that need the updated rates call the SQL Server to get the rates in real time. From there on, the rates are formatted into a JSON file and sent to AWS, where the rest of their cloud-based apps can use them. All applications have the same data source that is updated at the same time; therefore, they only need one outbound call to grab the rates. All the apps in the AWS environment can also get the necessary rates at the exact same time. It doesn’t matter which application connects; it should get the same rate. Exceeding Expectations Among transferring files securely, upgrades and updates for GoAnywhere MFT have served as an additional, yet unexpected benefit for the company. They have been easy to complete, and the Senior Engineer was able to successfully conduct their company’s annual disaster recovery (DR) test without fail. Overall, the Senior organization is very satisfied with their experience using GoAnywhere MFT. At this commercial real estate company, GoAnywhere’s flexibility is exploited for a great many time-saving projects, allowing valuable staff and system time to be directed to other areas. Although the company is typically using GoAnywhere MFT to transfer daily B2B files to financial institutions and provide competitive mortgage rates to their clients, their Senior Engineer said they often find new ways to leverage the product. “In meetings when someone has an idea, or has been doing something manually repeatedly, I know that GoAnywhere can take care of it and do what’s being requested. I always say, ‘We can do that! They can do this!’” Previous Next

RESOURCES Info-Tech Quadrant Report (2024) GSA Version Once again, respected tech analysts Info-Tech have evaluated the most popular MFT software and vendors, and found that GoAnywhere is the top MFT solution. Here’s their 2024 independent report. Read More GA Modules for Licensing Product Datasheet GoAnywhere is a robust and complete managed file transfer solution. Modules are available that can satisfy a wide array of file transfer requirements –– you can choose to license only the modules you currently need, and easily unlock additional modules if necessary. Read More GoAnywhere Gateway Product Datasheet GoAnywhere Gateway provides an additional layer of security when exchanging data with your trading partners, enabling you to keep file sharing services and documents safely in your private/internal network. Read More Product Datasheet Advanced Threat Protection GoAnywhere MFT is the world’s leading Managed File Transfer solution. This datasheet summarises its key technical features. Click the pdf icon to learn more. Read More GoAnywhere Product Datasheet GoAnywhere MFT is the world’s leading Managed File Transfer solution. This datasheet summarises its key technical features. Click the pdf icon to learn more. Read More Info-Tech Report Respected tech analysts Info-Tech evaluated the most popular MFT software and vendors. Click the pdf icon to learn more. Read More Meeting CDR Requirements" Australia’s Consumer Data Right (CDR) requires businesses to carefully plan how they handle, store and disclose the consumer data they collect. This primer explains your obligations, the breaches that can occur, and a strategy to avoid them. Read More MFT Local Buyer's Guide Finding the right managed file transfer solution for your organisation isn’t easy. Click the pdf icon to learn more. Read More Intro to GA video This brief video overviews its key features and benefits. Read More Think Like a Hacker To win the fight against cybercriminals, it helps to think like a hacker. Click the pdf icon to learn more. Read More Why Automating Encryption and Decryption Makes Good Cybersecurity Sense How does encryption and decryption work? Click the pdf icon to learn more. Read More Secure Your Cloud Data with MFT How a robust Managed File Transfer (MFT) solution helps protect your data transfers –– in transit and at rest –– without compromising the convenience or cost-effectiveness of moving your business to a cloud-based environment. Read More