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CASE STUDIES How GoAnywhere Helps PMFresh Better Serve Customers & Partners Generic Systems Australia helped Australia’s #1 fresh salad manufacturer better serve its customers and partners, tapping GoAnywhere MFT’s renowned flexibility and automation capabilities. Read More Keeping Ahead of Competition in Commercial Real Estate A leading commercial real estate firm replaced its homegrown single-purpose FTP tool with the versatile GoAnywhere MFT, and now uses GoAnywhere to offer their customers up-to-the-minute mortgage rates. Read More SES Encrypts and Audits Global Client Data SES, a UK-based firm which provides software escrow agreements, intellectual property protection, and cybersecurity risk management globally, relies on GoAnywhere MFT to transfer more than 2,000 client files each day - robustly and securely. Read More Global Insurer Uses GoAnywhere to Replace Legacy File Transfers This global insurance company replaced legacy file transfers approaches with GoAnywhere's flexibility. Read More Bargain Retailer finds GoAnywhere Really “Delivers the Goods” The US’s largest extreme value retailer, Grocery Outlet, was delighted to discover that GoAnywhere MFT could deliver far more than 'merely' transferring 33,000 files daily. Read More Think Mutual Bank finds GoAnywhere to be “the Obvious Choice” Given only a month to find a better way to transfer critical data between disparate banking systems, Think Mutual Bank’s Lead Systems Administrator found GoAnywhere to be the obvious choice. Read More

< News Top MFT for 7th Straight Year 5 Mar 2026 It’s not just that customers have declared GoAnywhere MFT to be the #1 Managed File Transfer solution for 2026 on respected review website G2. It’s that customers have been consistently declaring GoAnywhere MFT the Leader for 7 years running! Independent experts agree. Info-Tech Research Group has rated GoAnywhere #1 MFT for four years running. If you’re an IT leader, architect, or security owner responsible for how your organisation moves sensitive data, I’m standing by to help you join the thousands of customers globally leveraging GoAnywhere’s class-leading capabilities, flexibility and overall value. My tech team are Australia’s and NZ’s most experienced GoAnywhere specialists. And they’re right here - your market, your time zone - ready to support you. They – and the many customers they’ve supported over decades – are why Generic Systems Australia is A/NZ’s Top Fortra MFT Partner. Previous Next

< News How GoAnywhere integrates with your Hybrid Cloud 2 Oct 2025 Recent research by IMARC Group and Forrester shows Australian organisations increasingly using Hybrid Cloud as a strategic bridge between legacy systems and modern cloud-native applications. Hybrid Cloud enables them to modernise without abandoning critical infrastructure. By integrating on-premises environments with public cloud platforms, businesses can maintain control over sensitive or complex legacy workloads while gradually introducing scalable, agile cloud-native services. This duality enables seamless data flow, API-driven interoperability, and phased migration strategies—essential for industries bound by compliance or technical debt. GoAnywhere MFT — the world’s leading Managed File Transfer solution — facilitates businesses on this path by offering “ Cloud Connectors ” that seamlessly integrate GoAnywhere with external cloud services. Also referred to as “cloud integrations”, Cloud Connectors offer out-of-the-box connectors for GoAnywhere to popular services including Salesforce, SharePoint Online, Microsoft Dynamics 365, Box, and Dropbox. For example: One a trading partner might ask you to share an important file it via a folder in Dropbox. Or perhaps there are contacts or billing information to be updated automatically in Salesforce. GoAnywhere’s Cloud Connectors enables these tasks to be done easily and securely. Broad Range Cloud Connectors are easily downloaded from GoAnywhere MFT’s integrated Marketplace, which features Connectors for the most commonly used cloud services. These include: • Alibaba Object Storage Service • Amazon Cloud Trail, CloudWatch, EC2, Lambda, SNS, and SQS • Atlassian JIRA • Automate Plus • Azure Data Lake Storage Gen1 (superseded by Gen2) and Storage Queue • Box • Citrix ShareFile • Dropbox • Egnyte • GateScanner CDR • GoAnywhere Command • Google Cloud Storage, Drive, and Translate • JAMS • Jenkins • Microsoft Dynamics 365 Business Central, 365 CRM, OneDrive, Sharepoint Online and Sharepoint On-Premise • OPSWAT MetaDefender • Salesforce • ServiceNow • SMA OpCon Scheduler • SOS Berlin JobScheduler (Online version not supported) • Trello • Veeva CRM • Votiro • Webdocs • Zendesk (Online version not supported) Configuring Cloud Connectors Once a Cloud Connector is installed, its connection properties can be configured as a GoAnywhere Resource. This only needs to be performed once, and can then be seamlessly reused in any workflows and cloud file transfers. A Cloud Connector definition contains the various actions required to communicate with cloud applications. For example: authentication logging file transfer file management and error handling. In GoAnywhere, these actions appear as elements located under the Cloud Connector in the GoAnywhere Project Designer. Elements can be incorporated into a business’s workflows alongside other project tasks, and processes can even be automated between multiple web and cloud services at once. New GoAnywhere connectors can be downloaded without needing to update the software. No Connector? No problem While GoAnywhere Marketplace contains a broad array of Cloud Connectors, you may also want to connect to a unique external service. Custom connectors are the answer. And at Generic Systems Australia, we can design and develop Custom Connectors for you, using GoAnywhere’s Cloud Connector Designer. If you’d like to discuss how your organisation’s file transfers to external cloud providers can be made more efficient and secure, please feel welcome to get in touch with me. I’m always happy to have an obligation-free discussion, explain how easy it is to transition to an improved file transfer approach, and offer you a zero-cost Proof of Concept. At Generic Systems Australia , we’re your local experts in Managed File Transfer. Previous Next

< News ‘Cyber Trust’ needed to tap EOFY splurge 25 June 2024 Australians are shifting their End of Financial Year (EOFY) shopping focus to online deals and security, as they spend an estimated $10.1B in EOFY sales this month. New research from PayPal indicates that 38% of Australians plan to participate in EOFY sales this year. 42% of those say they will primarily shop online. Despite the growing trend of online shopping, almost all Australians (93%) are concerned about online security. Fake retail sites have begun to use generative AI to appear more convincing, and 40% of Australians are more concerned about their online security now than they were a year ago. Implications for Retailers Growing customer anxiety about e-commerce makes it more important than ever before for companies to establish trust in the security of their systems. With customers beginning to question the security of a company’s systems before handing over credit card and other information, companies need to be able to provide reassurance - and proof – that their transactions and personal data will indeed be secure. In fact, actively promoting the security of company systems may even become a point of positive marketing differentiation for companies that get ahead of these concerns. Earning Customer Trust A proactive and layered strategy for storing, transferring and securing data is essential for storing customer data, and effecting online transactions. Secure managed file transfer, secure content engines, secure digital rights management, and employee education combine to create the optimal way to prevent data theft and cyber breaches. At Generic Systems Australia , we recommend the class-leading secure managed file transfer solution, GoAnywhere MFT , to keep data safe - at rest, and in transit. Coupled with our Advanced Threat Protection Bundle , we enable organisations to safely store and transmit only the customer data they intend, without exposing their systems to malware. If you’d like to learn more about how to earn potential customers’ trust in your data handling practices through layered cyber defences, please feel welcome to get in touch with me, Bradley Copson ( mailto:bradley@gensys.com.au ). I’m always happy to have an obligation-free discussion, and even offer you a zero-cost Proof of Concept. At Generic Systems Australia , we’re your Local Experts in Secure Managed File Transfer. Previous Next

< News Survive the Cyber Security Staff Drought 3 Sept 2024 Australian organisations are still struggling to recruit and train sufficient cyber security specialists to keep their valuable data safe. A report by government-funded industry body AustCyber predicted that Australia would need an extra 4800 cyber security workers each year to avoid a significant shortfall by 2030. It warned that the local industry is lagging those of other countries, urging further private sector investment in the area. AustCyber found that 74% of cyber security professionals were being impacted by non-availability of suitably qualified staff. Only 8.8% rated Australia’s cyber security sector as “highly competitive”, while 21% rated the local industry as “not competitive” compared to other global markets. 20% Positions Vacant The Australian Government’s 2023 Skills Priority List shows cyber security roles as among the highest-ranked skills with a national shortage. According to AustCyber, cyber security architects are the most in-demand cyber security role, followed by engineers and analysts. While there were ~51,300 dedicated cyber security workers in Australia last year, a staggering 12,500 jobs had remained vacant. The workforce needs to grow by 66% to reach the total of 85,000 who would be required by 2030. Speaking to The Australian Financial Review earlier this year, the RMIT’s Research Director from the Centre of Cyber Security, Matthew Warren, said: “We cannot run before we walk, and right now the Australian cyber security industry does not have the depth of dedicated, skilled cyber security workers required to strengthen Australia’s security posture against the increasing sophistication, ferocity and prevalence of cyber security threat actors.” AustCyber chief executive Chris Kirk said that cyber security was now a “non-negotiable, impacting every Australian”. Early Education + a Wider Funnel While there’s been a 30% year-on-year growth in the number of people studying cyber security at university, the funnel for future workers needs to be wider for AustCyber’s target to be met. Said Kirk: “We really need to get cyber into the education system quite early, like primary school. And, at the speed of which the industry moves, your skill set can be severely challenged very quickly. So it’s extremely important we upskill and keep globally relevant the professionals in these jobs.” Surviving Staff Shortfalls Organisations struggling to recruit cyber security specialists should consider how automation can augment and relieve the load being carried by their existing cyber security specialists. For example, advanced Managed File Transfer solutions, such as GoAnywhere MFT , can centrally manage and secure file transfers organisation-wide. Recognised for its class-leading features, GoAnywhere frees up your cyber security specialists, working in the background to comprehensively mitigate the risks of storing and moving your data, both within and outside your organisation. Through its centralised control, encryption, and auditing capabilities, GoAnywhere replaces risky traditional approaches and improves productivity. Its versatility, security, ease of use, and budget-friendliness have made it a must-have solution for organisations committed to protecting their information assets. Expert Local Advice On Hand At Generic Systems Australia , we’re Australia’s and the Asia-Pacific region’s experts on Managed File Transfer solutions. If you’d like a no-cost, no-obligation discussion about how we could help you augment your cyber security team’s efforts, please feel welcome to get in touch . Previous Next

< Case Studies Think Mutual Bank finds GoAnywhere to be “the Obvious Choice” Decad es of experience helping Asia-Pacific customers have established Generic Systems Australia as our region’s local experts in secure managed file transfer. In this case study, we share how GoAnywhere MFT , the world’s leading MFT solution , solved a US bank’s need to integrate with its external partners’ IT systems – extra fast! Think Mutual Bank, located in the US’s sprawling midwest, was searching for a way to transfer data between disparate banking systems. Although their core system runs on the IBMi, much of their broader business banking ecosystem runs on MS SQL. Getting all the data into the one place - their IBMi - then copying updated files back to the MS SQL system, was a daily challenge. Van Sy, Lead Systems Administrator at Think Mutual Bank, was tasked with finding a PCI DSS compliant solution – fast! Finding the Right Fit – Fast! Although Think Mutual Bank had a product that performed some of the functions they needed, Sy began a search for a product which offered greater functionality, and which could be implemented in the short timeframe he’d been given. As Sy explained: “We own another product that has some FTP functionality, but it doesn’t have the data push that we wanted. We wanted to be able to copy just certain fields from a SQL database over to the IBM i, and GoAnywhere does that, all in one package. "Due to our short timeline – literally, we were looking at just a month," he added. "We didn’t want or have time to do any coding ourselves, so GoAnywhere became the obvious choice.” Also key to the project’s success was a product whose technical resource staff were readily on hand to ensure the product was up and running when Think Bank needed it. “The support person I dealt with was very knowledgeable," Sy said. "Every time we had questions, he was there, and it really helped that he was very familiar with the product.” Planning for the Future A year on from the successful installation and transition to GoAnywhere MFT, Sy was planning to extend his use of the solution’s functionality. “We’ve been running GoAnywhere for about a year now, using the database push and the FTP functionality. In the short term, we’ll probably extend it out to other systems than just our business banking side. With GoAnywhere, it’s a secure FTP client, so I’ll be moving some of the older systems over to it.” Added Sy: “Most of the other solutions out there do one or two things, but not the whole package – that’s the reason we went with the GoAnywhere product. It really met all of our specific needs, with the database conversion, the database push and the secure FTP. So far, it’s been really solid.” Previous Next

< News The Emotional Toll of Ransomware Attacks 25 Aug 2025 Sophos’s recent report The State of Ransomware 2025 sheds light on the little-discussed human impacts of cyber attacks within compromised organisations. Sophos polled 3,400 IT and cyber security leaders across 17 countries who had been hit by ransomware in the past year. Aside from the financial and reputational costs to the organisations, Sophos found that the organisation’s IT and cyber security teams suffered negative personal consequences from every attack. Taking the Fall The fallout from a cyber attack was often most severe at the top of the IT team. In one in four cases, the team’s leadership was replaced as a consequence. That might seem “fair” to some. However, as most CISOs will tell you, business investment decisions are frequently made at the Line of Business level. CISO projects and investment requests are considered alongside other business priorities and investments – sometimes, deprioritised and rejected. In those instances, is it reasonable to hold the CISO accountable? As Frank Dickson, group VP for security at IDC, remarked to CSOonline.com : “Some presume that a ransomware attack is the fault of the CISO. The CISO is a leader, but not  the  leader. Breaches are the result of a pattern of decisions of many.” Dickson said that some enterprise business units — even some CEOs and COOs — will sidestep CISOs by deliberately not inviting them to key meetings, out of the fear they will slow down certain business processes. With the growing frequency of cyber attacks, and the considerable business disruption they create, that’s shortsighted and risky. Emotional Toll Sophos’ survey found that the human consequences of a cyber attack were felt well beyond the leadership level. 41% of IT/cybersecurity teams reported increased anxiety or stress about future attacks. 34% said the team felt guilty that the attack was not stopped in time. 40% reported increased pressure from senior leaders - though 31% reported increased recognition. 31% of teams experienced staff absences due to stress/mental health issues related to the attack. The survey responses reveal how a ransomware attack can be a brutal blow — not just to an organisation’s finances and reputation, but to the people responsible for the IT systems. For the IT team, it’s often a high-stakes, high-pressure ordeal. HR & C-Level Support An organisation’s Human Resources team and C-suite need to play a critical role in stabilising the IT team in the aftermath of a ransomware crisis. That begins with providing immediate support: Acknowledging the pressure, and recognising within the organisation the IT team's efforts. Providing flexible work arrangements, such as adjusted hours, remote work options, and time off where feasible. Making psychological first aid and counsellors available. Ensuring clear internal communication, to avoid the stresses of miscommunication and rumours. Longer term, the focus should be on building IT team resilience. Recognising and rewarding the IT team's role in recovery. Conducting cyber security training across departments - not just IT – to reinforce a culture of shared responsibility. Implementing retention strategies to mitigate post-ransomware attack attrition. Prevention: Better than Cure At Generic Systems Australia , we help Australian and New Zealand organisations avoid cyber attacks by making file transfer and email systems smarter and more resilient. Please feel welcome to contact me if we can help you. We’re your local experts in data transfer. Previous Next

< News MFT Popularity Set to Soar in 2025 3 Feb 2025 Managed File Transfer (MFT) software continues to be a popular addition to corporate IT systems, based on the last global market research. Washington-based Market Research Intellect (MRI) valued the MFT software and services market at US$12.6B in 2024, and now projects CAGR of 9.97% to a value of US$22.3B by 2031. It attributes this growth to “the increasing need for secure, efficient, and compliant data transfers across enterprises as organisations handle larger volumes of sensitive data”. MFT solutions provide secure mechanisms for exchanging files internally and externally while ensuring regulatory compliance. The rising adoption of cloud technologies, and the integration of automation and real-time monitoring, have further propelled uptake of MFT solutions, offering greater flexibility and scalability to businesses. MRI said that industries such as finance, healthcare, and manufacturing, where data security and integrity are paramount, are increasingly relying on MFT software to mitigate risks associated with traditional file transfer methods. Additionally, the growing trend of hybrid and remote workforces is fuelling the demand for cloud-based MFT solutions. According to MRI, the MFT software and service market is being shaped by “the increasing complexity of data security requirements and the need for compliance with industry regulations. “MFT facilitates secure, automated, and efficient file transfers, addressing critical pain points such as data breaches and downtime,” they said. Notwithstanding the popularity and growth of MFT solutions, perceived challenges such as integration with legacy systems, and the usual concerns about the scalability of new solutions in large organisations, might cause some to delay their adoption of MFT technologies. That’s why, at Generic Systems Australia, we use and recommend GoAnywhere MFT , the world’s leading MFT solution. It’s renowned for its easy implementation, robust performance and extensive enterprise systems integrations. MRI categorises MFT software as “a key solution for secure file management”. So if you’d like to explore further how MFT can help protect your data and make your organisation more efficient, please feel welcome to contact me for an obligation-free chat. At Generic Systems Australia , we’re your local experts in MFT. Previous Next

< News Why LOCAL Support Matters 15 Apr 2025 When you’re researching which software solution to invest in, it’s easy to become fixated on the minutiae of product features and technical specifications. Sure, these are important. However, experience has taught many Australian and New Zealand businesses the value of a further consideration that’s equally as important – the availability of local customer support and technical expertise. A key question to ask – especially for those of us operating businesses in a distant time zone on the far side of the planet – is: “Who do I turn to if there’s a problem?” Because that’s the moment when the value of true local customer support becomes really apparent! Beyond FAQs, Reddit & Chatbots FAQs, social media forums and chatbots can be helpful. But when it comes to IT systems, this kind of self-service can only help you so far. In a crisis, having genuine local human expertise and support available is invaluable . This is particularly true when it comes to integrative solutions such as Managed File Transfer (MFT). These often require expert configuration to integrate with the other software your organisation depends upon for daily operations. While the best MFTs can have your team up and running quickly for even complex, multi-step workflows, some scenarios – for example, establishing a disaster recovery environment, or setting up hybrid file transfer approaches – may require MFT vendor support. That’s why the breadth and depth of local support should be a key consideration when choosing an MFT solution. The Tyranny of Distance Access to local expertise and support is even more important for Australian and New Zealand businesses, operating as we do in what the rest of the world views as a smaller market in remote location and time zone. That can lead some vendors to – deliberately, or by omission – deprioritise customer support for Australian and New Zealand businesses. (How many times – either as consumers or business owners – have you needed support during our local business hours… only to realise that overseas customer support and technical support personnel are still sound asleep, or clocked off for the weekend?) A vendor which provides “boots on the ground” in Australia and New Zealand - ready and willing to service local customers’ needs – is a real advantage. Beyond Emergencies The value of having human experts available locally extends far beyond those critical moments when IT systems have failed. Professional services – such as end user training, and knowledge transfer to your IT own support personnel – are also valuable advantages. Key Customer Support Questions for Software Vendors Here are some important support questions I recommend you ask a software vendor when assessing which software solution will be best for your organisation: What hours do you provide customer support? Are technical experts available locally ? Are your technical staff expert in this specific solution? How many times have your technical staff deployed your solution to A/NZ businesses? What training do you offer? Can it be customised? Is it interactive or demonstration-led? Can I review a course outline before purchasing sessions? Is certification available for my team? What professional services are available, and how do you deliver them? Is Migration Assistance available? How are customer issues prioritised within your Customer Support team? What is the process for submitting a Support Request? Is there a Customer Portal available for downloading the latest updates, release notes, and documentation? Learning from Others’ Experiences The experiences of fellow customers can help bring the advantage of local support into sharp focus. Browsing third-party review sites such as G2, Software Reviews, and Capterra, you’ll find many reports from MFT customers about their dealings – positive and negative – with various MFT vendors’ support services. They make for thought-provoking reading! In addition, here are some expert reports and summaries comparing MFT offerings and customer service arrangements. Info-Tech Managed File Transfer Category Report : The Info-Tech Research Group evaluated the most popular managed file transfer software and vendors in the market – GoAnywhere MFT, MOVEit, IBM MFT, and more. Their detailed analysis includes a deep dive into vendor satisfaction for ease of vendor support, implementation, and product strategy. The report also provides head-to-head comparisons of leading solutions. G2’s MFT Grid Report : This report provides an analysis of providers in the MFT arena and covers satisfaction ratings, feature comparisons, market presence data, and more. G2 MFT Reviews Software Reviews PeerSpot Reviews The Best MFT, with the Best Local Support At Generic Systems Australia, we have decades of experience installing and supporting the world’s premier MFT , GoAnywhere, across Australia and New Zealand. Founded in 1993, we’re proud to count among our clients some of the region’s most iconic brands. Leveraging our unique skills and readily available local support, they rely on us to make their IT systems more secure and efficient, in turn, making their teams more productive. A long-term partner of Fortra (formerly Help Systems, and Linoma Software, the original authors of GoAnywhere MFT), our in depth understanding of GoAnywhere’s capabilities - including Advanced Workflows, data translation, auditing and compliance, automation and security - enables us to devise optimal deployment solutions, provide rapid Proofs of Concept, and move ahead quickly with implementation. In fact, we have exclusively managed GoAnywhere deployments for some of the region’s largest multinational corporations and Government departments, as well as small- to medium-sized businesses. Our Australia-based technical experts provide clients with the reassurance that local help will always be on-hand. If you’re exploring how to boost your efficiency and bottom line by leveraging Secure Managed File Transfer technology, please feel welcome to contact me for an obligation-free discussion. Or, if you’d prefer to read more, you can check out the many resources on our Generic Systems Australia website, including our exclusive Local MFT Buyer’s Guide . At Generic Systems Australia, we’re your local experts in MFT. Previous Next

< News Hidden Cost of "Free" File Transfers 1 Nov 2023 The Hidden Cost of "Free" File Transfers With 329 million terabytes of data being created each day, the ability to transfer files quickly and dependably has become a core business process for every business. Surprisingly, some businesses continue to entrust this critical dependency to free file transfer software. But is this software truly “free”…? A study by Aberdeen Group identified hidden costs that businesses incur using “free” file transfer mechanisms. In fact, 80% of files sent through e-mail attachments or “free” file transfer services ended up costing organisations money in the long run. How…? It’s taking longer to move a lot of data around. For example, as our businesses are finding new ways to make use of the high-resolution cameras in our smartphones, video files growing exponentially in size. HD video – with files measured in gigabytes - is already the standard. But 4K videos – typically hundreds of gigabytes– will soon be the norm. Moving high-res movies around finds employees spending more time than ever before simply waiting for file transfers to complete. When your team is sitting around waiting for a file to arrive, there’s a significant reduction in their productivity. If it takes them 3 hours to send a file, that’s 3 hours where both they and their collaborator are without the file needed to work effectively. Multiply the number of hours by the salaries of both professionals in question and the “free” file transfer isn’t free anymore. How often have you tried to send a file, only to have the transfer crash out midway? It’s not just frustrating, it’s a further waste of time. When file transfers fail, the non tech savvy among us need to seek the help of their IT department. So, not only is their time being wasted, but there’s a labour cost in resolving the problem. Aberdeen’s study estimated that resolving each stalled file transfer required a cumulative 11 hours of team time. Even when files successfully transfer, there remain significant cybersecurity risks when sensitive files are sent via free services. In Aberdeen’s study, free service transfers were twice as likely to result in security breaches compared to those conducted with professional Managed File Transfer software such as GoAnywhere . Major security issues took an average of 16 business hours to resolve and cost companies millions of dollars. When files are too big to send as email attachments, employees turn to “free” transfer tools. However, the time spent finding such tools could have been better spent on their core responsibilities. There’s not only a better way to move data around your business and its supply chain… it’s also a more cost-effective way. Aberdeen’s study found that businesses which invested a little in a professional Managed File Transfer solution had a median return of almost 500 times their investment. When it comes to Managed File Transfer solutions, there is one acknowledged industry leader – GoAnywhere MFT . GoAnywhere automates and encrypts data between an organisation’s employees and with its trading partners, protecting from unnecessary vulnerabilities while vastly improving file transfer speed and quality. If you’d like to discuss how GoAnywhere MFT could improve your organisation’s productivity and bottom line, please feel free to contact me ( bradley@gensys.com.au ), or read more at the Generic Systems Australia website. Bradley Copson, Business Manager, Generic Systems Australia Previous Next