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< News Balancing Cyber Security with Frictionless Customer Experience 17 June 2025 Cyber thieves are stealing more from businesses than “just” data and money. They’re stealing customer trust. Research shows that customers are increasingly worried about how well companies are protecting their data. And those worries are hurting companies’ bottom lines. Fears Realised Nearly 2 in 5 customers have been the victim of two or more data breaches, according to S&P Global Market Intelligence. A third of the victims of identity theft have experienced it within the past three years. Stuart Vaeth, SVP of strategic business development at Trua, said cyber theft incidents weaken customer trust and brand reputation. “The result can be lost business. It absolutely impacts the reputation of the service provider,” he said. “Obviously, it erodes trust. People may not come back to your site if your data has been breached.” Research by S&P Global Market Intelligence shows that more than three-quarters of customers are concerned about the risk of trying digital experiences or products that require sharing personal data online. This is a serious challenge for businesses who recognise that customer data is essential to providing personalised purchasing experiences. Cyber Security Integral to Customer Experience The safety of customer data is as much a customer experience issue as it is a cyber security one. Sheryl Kingstone, research director of customer experience and commerce at S&P Global Market Intelligence, said that a mistake many businesses make is to look at their customer data “in a silo”. “When we do take a look at things like what CISOs want or what privacy experts want versus what marketing and customer experience teams want, it becomes very complicated, because we need to mind the gaps,” Kingstone said. “There are trade-offs between compliance and the customer experience.” “Security compliance teams look at ensuring risk and compliance. CX leaders want to reduce customer friction points,” she said. Businesses need to balance customer experience with risk and compliance. Vaeth said that, while CX leaders generally aim for zero friction to prevent drop off, some friction can be beneficial. Collecting customer data directly or asking customers for verification can provide reassurance and need not impact drop off rates. Earning Customer Trust One way to earn customer trust and assure customers you take data protection seriously is to show them your credentials. For example, you can display them on your website and in marketing materials. Another way to demonstrate your “cybertrustworthiness” is to let your customers know when you’re investing in new technologies, improving processes and gaining certifications. It demonstrates you’re on a path of continual improvement that can differentiate you from your competitors. Protecting Customer Data Stepping up to the needs of customer data guardianship requires both technology solutions and sound business practices. Layered defences, with integrated solutions that address encryption, threat protection, and data loss prevention, enable safe collaboration without risking malware, mishandled data, breaches and non-compliance. Given most breaches involve a human element, technology solutions need to be automated and easy for employees to use. Software needs to be able to manage: How access to data is granted; How access is authenticated; How access is tracked and controlled; and How access can be speedily revoked, when needed. Layered Protection A standalone managed file transfer (MFT) solution – such as GoAnywhere MFT - is a great first layer of defence. It provides security for files at rest and in-transit. However, integrating Threat Protection as an additional layer enables you to take appropriate action when there’s customer data moving in and out of your organisation. Based on rules you predefine, Generic Systems Australia’s Advanced Threat Protection Bundle can mask, remove, or permit customer data to be moved within your organisation and beyond, via a Secure ICAP Gateway. On Hand to Help At Generic Systems Australia we’re the Asia-Pacific region’s experts in deploying Managed File Transfer and Advanced Threat Protection. We’ve assisted dozens of organisations to protect their customer data and secure their file transfers, while keeping their businesses running smoothly. If you’d like to discuss how we can help you, please feel welcome to contact me . I’m always happy to have an obligation-free chat and explain how simply we can help you maintain your customers’ trust. Attribution: This article includes quotes from an interview originally published on cybersecuritydive.com . Previous Next

< News Experts Again Declare GoAnywhere “Top MFT” 23 Apr 2024 Respected independent tech analysts Info-Tech have compared Managed File Transfer solutions and once again declared GoAnywhere MFT to be the best. Their latest finding is consistent with their 2022 analysis of the most popular MFT software solutions and vendors. Taking into account vendor experience and capabilities, product features and customer satisfaction, they found then – as now – that GoAnywhere MFT was the 2024 Data Quadrant Gold Medallist. Info-Tech’s data was sourced from real end users, meticulously verified for veracity, and exhaustively analysed. Each product was compared and contrasted with all other products in the category to create a holistic, unbiased view of the product landscape. Besides achieving the highest overall score in the MFT category, GoAnywhere also ranked highest for Vendor Capability Satisfaction, including the key dimensions of: · “Business Value Created” · “Breadth of Features” · “Quality of Features” · “Product Strategy and Rate of Improvement” · “Useability and Intuitiveness” · “Vendor Support” · “Ease of Data Integration” · “Ease of Customisation” · “Availability and Quality of Training”, and · “Ease of Implementation” Market Leader – for a reason GoAnywhere MFT's combination of versatility, security, ease of use, and budget-friendliness has propelled it to the top of the MFT market, as recognised by Info-Tech. For businesses on the quest for a comprehensive and reliable file transfer solution, GoAnywhere MFT is the smart and strategic choice. Grab Your Free Copy of the Independent Report To read more about why experts and customers alike consider GoAnywhere MFT to be the leading Managed File Transfer solution, let us know your email address via this link , and we’ll happily send you a complimentary copy Info-Tech’s report. Experience GoAnywhere MFT for yourself Generic Systems Australia is the Asia-Pacific region’s leading provider of secure MFT solutions. If you’d like to explore how your organisations’ efficiency and bottom line could be boosted through MFT technology, please get in touch with our Business Manager, Bradley Copson , for an obligation-free discussion. At Generic Systems Australia, we’re your local experts in managed file transfer. Previous Next

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< News How to Boost Your Business with Advanced Workflows 18 Nov 2025 In today’s fast-paced digital environment, businesses rely heavily on secure, efficient file transfers to keep operations running smoothly. Yet many organisations continue to rely on outdated manual processes which are fragile, opaque, and prone to failure. You can avoid these downsides by automating your data workflows with an advanced Managed File Transfer (MFT) solution. The Problem with Legacy File Transfers Many companies still use legacy scripts or batch files created years ago by employees who have long since left. These scripts often run on personal devices or rely on manual execution, leaving businesses vulnerable when something goes wrong. Whether it’s a missed transfer due to someone being out sick or a failure that only becomes apparent when a customer complains, these systems are reactive rather than proactive. Even more sophisticated setups using schedulers like Control-M or Cron jobs still lack visibility and error handling. When a transfer fails, the first alert might come from a frustrated boss or a 2:30 a.m. page from IT support. This reactive model wastes time and erodes trust. Enter Advanced Workflows Advanced Workflows offer a smarter, more resilient approach. With platforms like GoAnywhere , the world’s most advanced MFT solution, users can build automated file transfer processes without needing deep programming skills. The interface enables you to drag and drop tasks into a project outline, define parameters, and schedule execution—all with built-in error handling and notifications. You can automate everything from pulling data from a database to encrypting it with PGP and securely transferring it via SFTP. If something goes wrong—perhaps due to a network issue, or a problem with an external service provider—the system can alert you immediately and attach detailed logs to help you pinpoint and troubleshoot issues before anyone else even notices. Key Features of Advanced Workflow Automation Component Library: GoAnywhere includes more than 150 pre-built tasks, including FTP, encryption, data translation, and cloud integration. You can connect to services like Salesforce, Jira, and ServiceNow with ease. Project Outline: Define the sequence of tasks—read from a database, write to a CSV, encrypt the file, and transfer it. Each step is configurable via dropdowns or parameters. Scheduling and Triggers: Schedule workflows to run at specific times or trigger them based on events like a successful file upload. You can even create holiday calendars to avoid running jobs on non-business days. Monitoring: Watch folders locally or remotely for new files, deletions, or changes. When an event occurs, automatically launch the appropriate workflow. Error Handling and Notifications: If a task fails, send an email with the job log attached. If successful, archive the output and notify stakeholders. A Real-World Example Imagine you need to send HR data to your HR services provider daily. With GoAnywhere’s simple drag-and-drop interface, you can automatically arrange the necessary tasks and schedule them to trigger automatically. Connect to your database and extract employee records. Write the data to a uniquely named CSV file. Encrypt the file using the recipient’s public PGP key. Transfer the file via SFTP. Send a confirmation email with logs and file attachments. No programming experience needed. Why You Need Advanced Workflows Advanced Workflows don’t just save time—they reduce risk, improve compliance, and enhance visibility. You’ll know when transfers succeed or fail, and you’ll have the tools to respond proactively. Plus, by centralising and automating these processes, you free up your team to focus on strategic tasks rather than firefighting. In short, if your business depends on file transfers, it’s time to stop the insanity of manual scripts and embrace the power of automation. Advanced Workflows are the key to boosting productivity, ensuring security, and staying ahead in a competitive landscape. Local Help for Oceania Businesses At Generic Systems Australia , we have decades of experience helping Australia and New Zealand business automate their workflows with the world’s leading MFT solution. If you’d like to discuss the potential for your business, please feel welcome to contact me for a no-obligation discussion. I can even organise a free Proof-of-Concept to show you how easily GoAnywhere can automate your organisation’s critical data transfers. At Generic Systems Australia, we’re your local experts in file transfer. Previous Next

< News New “Threat Brain” keeps Cyber Security Briefed and Vigilant 10 June 2025 What if your enterprise IT systems were constantly informed of the latest emerging cyber threats, so they could proactively protect your precious data from cyber thieves? That’s what Fortra’s new Threat Brain does for GoAnywhere , the world’s leading Managed File Transfer (MFT) solution. Threat Brain provides a unique threat intelligence advantage over other MFT solutions. It aggregates indicators from a deep portfolio of cybersecurity solutions to continuously identify and block IPs with bad reputation or malicious intent before those threats enter your organisation. Other MFTs can only react to cyber threats. GoAnywhere proactively avoids them. Threat Intelligence With access to data from Fortra’s deep portfolio of cybersecurity products and vast customer network, Threat Brain continually aggregates, in real-time, risk information across all attack vectors so that GoAnywhere MFT. Generic Systems Australia is a long-term distributor of GoAnywhere across the Asia-Pacific region. Threat Brain’s enhancements to GoAnywhere enable our customers to benefit from: · Consistent re-verification : With lesser MFTs, once an IP address has been allowed, there’s no ongoing monitoring. With GoAnywhere however, IP reputations are checked with every new session to ensure they remain safe. GoAnywhere is the only solution in the marketplace that makes this proactive and consistent security feature available to all customers within the solution. · Massive threat intelligence database : Threat Brain continually aggregates threat intelligence from Fortra’s broad cybersecurity portfolio and its vast, worldwide (anonymised) customer database. No other MFT vendor offers such integrated cybersecurity tools capable of tapping into this collected threat data. · Layered protection : Fortra’s deep portfolio of cybersecurity intelligence and protection adds an additional layer of protection to customers’ sensitive data. Combined with Advanced Threat Protection , GoAnywhere sets the bar for protecting sensitive data in motion and at rest. Proactive Security GoAnywhere taps Threat Brain to perform on-demand IP reputation checks for incoming HTTP/S connections, AS2, and AS4 protocols. These checks are executed on the GoAnywhere Web Client and via API and API endpoints. GoAnywhere automatically blocks IPs with low reputation scores. This IP blocking can be fine-tuned through adjustable sensitivity settings, while provisioning allows for exceptions in case of false positives. When an IP address has been blocked due to low reputation, a system administrator can add an exception to permit the IP address to be accessed. Whenever GoAnywhere takes action to protect your systems and data, it’s recorded in an audit log detailing what was blocked and the reason it intervened. Stay in the Know When it comes to cyber security, it’s critical to be proactive vs reactive. While Brute Force or Denial-of-Service attacks may be detected automatically by traditional MFTs, this happens only after the system has been attacked. Local Expertise at the Ready If you’d like help tapping GoAnywhere’s proactive capabilities for your organisation, please feel welcome to contact me . I have decades of experience as a long term distributor of GoAnywhere in Australia and New Zealand, and I’m always happy to have an obligation-free discussion and demonstrate its impressive capabilities. At Generic Systems Australia , we’re your local experts in secure Managed File Transfer. Previous Next

CASE STUDIES How GoAnywhere Helps PMFresh Better Serve Customers & Partners Generic Systems Australia helped Australia’s #1 fresh salad manufacturer better serve its customers and partners, tapping GoAnywhere MFT’s renowned flexibility and automation capabilities. Read More Keeping Ahead of Competition in Commercial Real Estate A leading commercial real estate firm replaced its homegrown single-purpose FTP tool with the versatile GoAnywhere MFT, and now uses GoAnywhere to offer their customers up-to-the-minute mortgage rates. Read More SES Encrypts and Audits Global Client Data SES, a UK-based firm which provides software escrow agreements, intellectual property protection, and cybersecurity risk management globally, relies on GoAnywhere MFT to transfer more than 2,000 client files each day - robustly and securely. Read More Global Insurer Uses GoAnywhere to Replace Legacy File Transfers This global insurance company replaced legacy file transfers approaches with GoAnywhere's flexibility. Read More Bargain Retailer finds GoAnywhere Really “Delivers the Goods” The US’s largest extreme value retailer, Grocery Outlet, was delighted to discover that GoAnywhere MFT could deliver far more than 'merely' transferring 33,000 files daily. Read More Think Mutual Bank finds GoAnywhere to be “the Obvious Choice” Given only a month to find a better way to transfer critical data between disparate banking systems, Think Mutual Bank’s Lead Systems Administrator found GoAnywhere to be the obvious choice. Read More

< Case Studies How GoAnywhere Helps PMFresh Better Serve Customers & Partners PMFresh uses GoAnywhere MFT to handle its 20,000 weekly file transfers. They initially chose GoAnywhere as a solution to replace problematic custom-written and legacy programs to meet the requirements of their large customer, Domino’s Pizza. The robust solution has since proven itself with its flexibility, functionality, and ease of use both in and out of the organization. “GoAnywhere’s flexibility in being able to interact with the varied systems of our customers, allows us to effectively set up electronic trading partnerships with our customers,” noted Ashish Bhatt, IT Manager for PMFresh. “GoAnywhere is a flexible, secure file transfer tool that makes file transfers and other business processes easier.” “With four manufacturing plants and a small IT staff, GoAnywhere can straddle all the systems easily without specialized skill sets. By using more variable skill sets it’s been easier to manage file sending, receiving, and translating. GoAnywhere allows us to do more with less,” he added. Moving In-House Brought Reliability and Cost Savings Prior to installing GoAnywhere, PMFresh used a mixture of solutions, including a third-party provider, but experienced a lot of issues. “We were under a lot of pressure to bring the Domino’s ordering system and B2B communications inhouse to reduce the manual management needed for these processes. There were a lot of moving parts,” Ashish said. “Every time we wanted to interact with an external trading partner, we had to find a solution they were able to manage. When we started to work with Domino’s, we found our old process gave us lots of errors and our third party charged us considerably to receive those transfers,” noted Ashish. Simon Kuenstner, then a tech consultant to PMFresh, was tasked with finding a solution for PMFresh’s in-house system. “We were very satisfied with the options GoAnywhere MFT provided another customer in terms of reliability, logging, and encryption,” he said. “Since then, GoAnywhere has proved its flexibility and high reliability over many years. It is secure, very fast, and the scalability is great. It doesn’t matter what platform you need to connect to, it can easily communicate with whatever you or your partners have.” What used to take hours or even several days can now be accomplished in minutes or hours. And the Advanced Workflow engine gives PMFresh the ability to do everything from simple transfers to complex automation. Ashish said he also appreciates the logging and ability to integrate messaging and alerts into the file transfer process. “With GoAnywhere, we were able to get the set-up with Domino’s started over a weekend, had the ordering process automated on an FTP site, and that project is still running smoothly today.” A Mission-Critical Solution GoAnywhere is considered mission-critical for PMFresh and is now incorporated in all parts of the business from accounts, purchasing, production, and customer service. PMFresh has been able to reduce many of the manual tasks for processing electronic orders, invoices, business intelligence reporting, and more. “Without GoAnywhere receiving, moving, and translating files, the business would stop,” said Asish. “We are able to both reduce the hours needed for processes and save money. And with multiple systems, many trading partners in the industry, and a complex, distributed factory footprint, GoAnywhere allows us to be more flexible. It is the glue that connects our systems. “We continually look at our processes to see if GoAnywhere can help in any way. Our people – both in and out of the organisation – are very happy with what we have done so far, as it has saved them so much time. It’s a fast, productive environment, is stable, and integrates with all our systems,” he added. On-Premise Transferred Successfully to Azure Cloud In 2020, when increasing their cloud footprint, PMFresh migrated all their on-premises and data centre computer workloads to the Microsoft Azure cloud. Part of that migration included moving their six-year instance of GoAnywhere to Azure. With GoAnywhere implemented in Azure, PMFresh now hosts SFTP and AS2, (server and client) in the Cloud, to securely communicate with their external trading partners. They also run integrations between services hosted in Azure and on-premises, as well as their ERP systems which are also hosted. PMFresh utilizes virtual machines (VM) in Azure for their GoAnywhere instances and utilizes GoAnywhere’s Gateway within an Azure DMZ for optimal security with internet facing trading partners and systems. In addition, utilizing the Azure Cloud’s highly available architecture, backup options, and the ability to replicate the GoAnywhere environment into other regions, gives PMFresh infrastructure reliability that they did not have in their on-premises data centre. It enables PMFresh to serve their customers with reliable orders, invoices, and communications. “I’d highly recommend running GoAnywhere in the cloud if it is a critical component of your business, as it is for PMFresh,” Asish said. GoAnywhere MFT Helps PMFresh Deliver Service Excellence With GoAnywhere in place, PMFresh can process new orders in a timelier fashion and communicate more reliably with their partners. Said Asish: “The simplicity of the software enables us to onboard new customers and suppliers easily, saving us both a lot of time. The streamlined processes help partners as well. Some of our larger customers have large processing sites, and GoAnywhere enables us to align with their existing processes. “The solution’s flexibility gives us an advantage. We can say, ‘we can work with that’ and that flexibility has helped us a lot.” While already utilising many functions of GoAnywhere, SFTP, HTTPS, AS2, and GoAnywhere Gateway, Ashish anticipates adding process automation using Secure Forms. “We have plans to migrate some additional dated processes on old systems to GoAnywhere as well. We want to continue exploring its capabilities as it saves us time and money, and most importantly for our customers, it is highly reliable.” He added that, by using the Advanced Workflow engine, “Our only limitation is our imagination.” --- If you would like to explore how GoAnywhere MFT can help you better serve your customers and suppliers, please feel free to contact our Business Manager, Bradley Copson. He’s always happy to have an obligation-free discussion, explain how quickly and easily we can transition your organisation to the class-leading MFT solution, and offer you a zero-cost Proof of Concept. Previous Next

< Case Studies Bargain Retailer finds GoAnywhere Really “Delivers the Goods” Decades of experience helping Asia-Pacific customers have established Generic Systems Australia as our region’s local experts in secure managed file transfer. In this case study, we share how a US retailer is leveraging both robustness and advanced features of GoAnywhere MFT , the world’s leading MFT solution . Grocery Outlet is a chain of more than 300 family-owned deep-discount grocery stores based in Berkeley, California. The retailer helps more than 1.5 million shoppers each week save big, making it the US’s largest extreme value retailer. Homegrown: Good for Produce; Not for File Transfers Steve Tuscher is the Director of IT at Grocery Outlet, overseeing technology which manages more than 33,000 file transfers each day. “We had always transferred files between our systems with homegrown FTP scripts,” he said, “but knew we needed a better solution. Writing the scripts for these transfers was time consuming. However, the real challenge the IT team faced was tracking down what happened if a file exchange failed. The grocer primarily wanted to send files back and forth reliably and in a controlled manner. They also sought a solution that included error reporting functionality that was platform independent, as they exchange files with multiple vendors, suppliers, and other trading partners daily. “One of our vendors suggested a file transfer tool but it was priced out at US$100,000, and we didn't want to do that,” said Steve. “We knew of GoAnywhere Managed File Transfer (MFT) because they'd been in the AS400 (IBM i) world for a couple decades at least, the same as we have been. So we thought we'd give GoAnywhere MFT a shot. He added: “It's been a great product. It worked from day one and it's worked ever since.” Bargain Retailer Gets Money’s Worth While GoAnywhere does the heavy lifting on the large volume of daily files transferred, Steve discovered another surprising benefit of GoAnywhere MFT — managing the many emails the company received and creating a reporting system for them as well. “After we learned that GoAnywhere could retrieve mail from an Exchange mailbox, we developed an automated script to do that. It checks for incoming mail every three seconds and launches a job based on if there's new mail on the IBMi. We then take that request, run another job, then return the email with a report. It's a handy little reporting system that's very popular,” he said. GoAnywhere not only provides users a way to simplify and secure their file transfers, keeping sensitive data secure both at rest and in motion, it also helps retailers meet relevant security and compliance regulations, with auditing and reporting functionality, as well as strong encryption and security protocols. “All the other extras that came with it, and all of the ways we're using GoAnywhere now have been a bonus,” said Steve. In particular, he called out the solution’s scripting language. “The robustness of that language has been a real surprise – a pleasant surprise,” he said. GoAnywhere’s ease-of-use, and ability to manage the many file transfers occurring each day without the need to write homemade FTP scripts enables Grocery Outlet’s IT team to spend their time on more critical, and less manually intensive tasks. Improved Workflows and Partner Relations Grocery Outlet extracts much of its data from FTP scripts. With GoAnywhere, the previously complex process now runs unattended every night. “It's been great. Just having the ability to run an FTP script to get data, zip it up, and send it somewhere has been phenomenal,” Steve said. The GoAnywhere solution saves Grocery Outlet’s IT team time in two ways: problem resolution and eliminating the problems all together. “Typically, you'd copy some script and create a new script, and it would generally run. The problem is that when it wouldn't run, you wouldn't find out about it until it was too late, or until people were waiting for their orders or in a crisis. “The real time saving in GoAnywhere is that it basically never fails. That thing is rock solid. I can't remember the last time we had a failure due to GoAnywhere. If there's a failure, it's because the receiving side is down or not available.” With GoAnywhere quickly replacing all internal FTP scripts, the grocer transformed their data delivery across all their business partners and all internal systems. Steve noted his surprise at being able to do so as quickly and as easily as they did. The biggest surprise for the company, however, was how they use the email retrieval function. “That has been a huge homerun application for being able to request and report on your phone, and have it delivered back to your phone, like a sales report, within seconds. The response time is amazing! Literally within seconds you’re able to get a nicely formatted HTML email report on your phone, no matter where you are, via GoAnywhere. That has been great,” Steve said. He said he tried to stay up to date on updates to GoAnywhere, so that Grocery Outlet could take advantage of new features. Quick ROI Steve is enthusiastic in his recommendation of GoAnywhere, exclaiming: “It will be the easiest implementation you've ever had. It will be the best value of software that you've ever had. And you'll be sorry if you do not explore this package.” Previous Next

< Case Studies Global Insurer Uses GoAnywhere to Replace Legacy File Transfers Instead of copying and piecing together scripts for file transfers - a process which took 30-60 minutes per script – this global insurance company now uses GoAnywhere to automate and make secure its file transfer task in less than five minutes. Discovering the many other ways they could leverage GoAnywhere’s advanced features was a bonus. Decades of experience helping Asia-Pacific customers have established Generic Systems Australia as our region’s local experts in secure managed file transfer. In this case study, we share how a global insurance company is saving time and money – and avoiding headaches – by using GoAnywhere MFT , the world’s leading MFT solution . For one global insurance company, having file transfer processes that work seamlessly is non-negotiable. Between needing to share data with the company’s national office, running a collaboration with a car rental company, and catering to more than a million customers, they need their file transfers to run smoothly and securely. However, the legacy systems and processes they had in place prior to 2018 were frustrating, to say the least. One of the company’s applications engineers couldn’t believe the file transfer processes they had to deal with before switching to managed file transfer software. "We had a server where a bunch of batch scripts ran and transferred files to vendors," he said. "We wrote manual scripts — 50 or 60 of them — that all ran from Task Scheduler." Because their setup lacked security and encryption features, critical information wasn’t always protected during batch transfers. Their setup didn’t have alerting or reporting abilities either. It quickly became clear that better cybersecurity strategies were needed to protect their file transfers. Convoluted Clustering The engineer’s team also wanted to cluster their systems, so the bank files they exchanged wouldn’t be interrupted by system failure or downtime. But making Task Scheduler cluster aware required knowledge of PowerShell. "It was this huge, long convoluted process," he said. "And with security in mind, we had to implement a DMZ secure gateway server to go along with a new file transfer server. Jobs would have to be scheduled on two different sets of task schedulers." The design files they created to make clustering work were crazy. There had to be an easier way. Back to Basics For this insurance company, it was time to unravel their processes and systems and go back to the basics that mattered: encryption, automation, alerting, and reporting. If they could find a solution that did all these things simply and efficiently… that would be a win. And win they did. After evaluating several managed file transfer (MFT) solutions, the engineer tried GoAnywhere MFT, the class-leading cybersecurity solution. More than Transfers The engineer and his team discovered many additional benefits during their trial of GoAnywhere: Ease of Use: GoAnywhere was powerful but not overly technical. The software was a breeze to install and easy to use. Focused on What Matters: The team was pleased to see GoAnywhere support extra functionality, like user-to-user collaboration, but even more pleased to find that GoAnywhere never lost sight of their bread-and-butter requirements: automation, auditing, and secure file transfers. Out-of-the-Box Project Designers: GoAnywhere included a drag-and-drop project designer for workflows and automation. This eliminated the need for scripting and programming. Affordability: Finally, the cost beat out the competition. GoAnywhere offered the insurance company a positive ROI that they could achieve quickly and efficiently with less of a learning curve—while still boasting all the features and functionality of other comparable solutions. A Fresh Start with MFT Once GoAnywhere was fully implemented, the global insurance company couldn’t imagine life without it. Now they meet requirements and complete key projects via several of GoAnywhere’s features: PCI DSS Compliance: The insurance company is PCI DSS certified. To ensure their member information is protected as much as possible, they are required to go above and beyond PCI DSS requirements to ensure their file transfers are compliant. GoAnywhere MFT supports PCI DSS compliance efforts through encryption, secure, industry-standard file transfer protocols, access controls for sensitive data, and detailed logging/reporting. Google Integration: After implementing GoAnywhere, the insurance company installed GoAnywhere’s Google Cloud Storage Connector. This cloud integration allows them to pull data from the cloud from two vendors they’ve partnered with. Each month, GoAnywhere transfers a file generated in-house to a Google storage bucket. Once the files are in the bucket, two of their vendors apply logic to the data for marketing purposes. The file finishes processing using the Google compute engine before GoAnywhere pulls the file back into the company’s enterprise data warehouse (EDW) system. AWS Integration: GoAnywhere’s Amazon AWS integration fulfills an important project in their environment. "We’ve used [the Amazon AWS integration] since day one," explained the company’s engineer. "It was one of the selling features for us." Improved Visibility & Centralisation Before GoAnywhere came into the picture, the engineer and a co-worker relied on Task Scheduler and batch file transfers to send and retrieve sensitive data. Their legacy setup did not have alerting, notifications, or reporting functionality. They’d need to spend precious time tracking down issues or digging into different data sources to regain some visibility. This lack of clarity was a source of frustration. A big selling point for this insurance company was GoAnywhere’s ability to provide visibility into all areas of their file transfer processes, including the data movement happening on-premises, within their cloud environment, and to their web applications. Not only does this visibility help the engineer’s team know when and where files are sent, it gives them flexibility to train new employees if needed. "Say I need more help and we’re hiring someone else," he explained. "I can say [to that new hire,] ‘Everything’s in GoAnywhere. All our jobs, anything that’s incoming, all the users. You can see who has access, you can see the agents we have deployed and what they’re doing.’ Having that [data] in a central place is just so much easier than what we’ve used in the past." Remote MFT Agents GoAnywhere’s MFT Agents module allows admins to remotely control automated file transfers and file processing from a central GoAnywhere server. With MFT agents in place, this insurance company has improved its overall security posture. They can move sensitive files between restricted servers without having to rely on insecure methods or window transfers. All of these transfers are automated, secured, and can be audited. Set for Success Instead of copying and piecing together scripts to send new file transfers (a process that took 30-60 minutes per script before), GoAnywhere can create a job in under five minutes. The team has utilised several areas of the software in a short amount of time and have exciting use cases in mind for the future. Of his favourite thing about GoAnywhere, the engineer said: "I love that I’m not on a batch file trying to deduce what’s going on. I can just visualise something [the workflow] and say ‘oh, this is what it needs.’ I can just set up a job and my coworker knows about it because now we get an email notification if it fails... Compared to what we had before, [our file transfer process] is where we need it to be." Previous Next