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< News Ransomware payments no guarantee 3 Oct 2025 Paying a ransomware demand is no guarantee that your precious business data will be restored. Research by Veeam found that fewer and fewer companies are actually getting their data back after a ransomware attack. For them, paying the ransom merely makes the full cost of business recovery even greater. Veeam found that only about a third of businesses who paid up recovered their data, down from around half in the prior year. The number of organisations who were able to recover their data without paying up in the same time period was just under a third. Ransomware accounts for 11% of cyber attacks reported to the Australian Signals Directorate (ASD). As of 30 May this year, Australian businesses with an annual turnover of more than $3M must report any ransomware or cyber extortion payments to the government within 72 hours of making the payment or becoming aware of it. At Generic Systems Australia we have decades of experience helping local businesses keep cyber thieves at bay through deployment of the world’s best MFT, GoAnywhere . If you’d like a no-cost, no-obligation discussion about how we could help you, please feel welcome to get in touch with me. Previous Next

< News Migrating from MOVEit 8 July 2024 The rapid escalation of cybercrime is causing many organisations across the Asia-Pacific region to upgrade to more advanced file transfer solutions. That includes replacing Managed File Transfer (MFT) systems such as MOVEit with the class-leading GoAnywhere MFT suite. As our region’s local experts in MFT, at Generic Systems Australia we’re adept at helping customers simply, quickly and affordably migrate from their existing data transfer approaches. Many Options - but only one of them “Best” There are plenty of options when it comes to selecting a file transfer solution… from free, unsecure methods to the fully-featured market leader. However, as cybercrime continues to surge, many companies are concluding that the benefits of upgrading to the class-leading MFT more than justify the relatively minor investment required. They understand that maintaining a ‘circle of trust’ with their customers and supply chains is paramount to their business’s ongoing profitability. So, why is GoAnywhere MFT consistently declared by independent studies to be the leading MFT …? Superior Security “Robust Security” is most often the top of mind consideration for companies seeking the optimal MFT solution. GoAnywhere MFT takes all aspects of data security seriously, protecting your sensitive data both “in motion” and “at rest”. Maintaining GoAnywhere’s security is a primary focus for its software development team. They consistently stay across the latest security standards and threat monitoring to ensure up-to-date compliance with regulations, frameworks, and standards. Easy Centralised Control MOVEit requires you to install two products (MOVEit Automation and MOVEit Transfer) to enable full MFT functionality. Most companies find GoAnywhere’s centralised, browser-based dashboard - an intuitive “one stop shop” - a more efficient means of managing their data flows. The Need for Speed Included in GoAnywhere is GoFast, a file transfer acceleration protocol which can transmit data considerably faster than traditional FTP. The patented technology in GoFast takes the best of UDP’s speed and adds reliability and rate control. Drag & Drop Workflows Scripting (as required by MOVEit for some tasks) is clunky, time consuming and confusing for non-expert users. Through its breadth of Automated Workflows capabilities, GoAnywhere enables end users to quickly and easily build workflows. Manual and automated tasks can even be combined into one master workflow. Further, GoAnywhere provides easy reporting on partner Service Level Agreements, alerting you to any workflow issues before your trading partners do. Advanced Auditability GoAnywhere not only moves and shares data securely, it also provides full auditability of transfers. Logging full audit trails of all user events and file activity, it can also generate reports of file transfer activity, user statistics, and completed jobs – all from within its central management console. Modular, Multi-Platform Flexibility Organisations managing multiple operating systems appreciate how GoAnywhere flexibly supports any protocol, any platform, and any deployment, including Microsoft Azure, AWS, Linux, and more. Further, GoAnywhere’s capabilities can be significantly extended through the availability of a broad array of licensable modules , satisfying a wide variety of specialised file transfer needs. And More… Beyond the advantages above, former MOVEit users are often delighted to discover GoAnywhere’s advanced capabilities in: High availability and clustering, providing true active-active support and load balancing to distribute workloads across multiple systems; Remote agents - lightweight applications managed through the GoAnywhere interface which enable configuring and scheduling of file transfers throughout an enterprise; and Secure Forms - customised forms or files that which contain data other tasks can automatically process. If you’d like to discuss how your organisation can migrate to the leading MFT solution, please feel welcome to contact me, Bradley Copson ( mailto:bradley@gensys.com.au ) . I’m always happy to have an obligation-free discussion, explain how simple the transition can be, and offer you a zero-cost Proof of Concept. At Generic Systems Australia , we’re your local experts in secure Managed File Transfer. Previous Next

< News Build Better Solutions by Incorporating MFT 22 July 2025 Solutions Architects play the critical role of translating complex business requirements into scalable, maintainable technology solutions. Their holistic view of their organisation’s information systems ensures that individual components — from databases and integration layers to user interfaces — work together seamlessly. However, amid the complex considerations for developing sophisticated new software solutions, it can be easy to overlook simple opportunities to also improve an organisation’s fundamental IT processes. For example: file exchange. Any solution which still relies on insecure scripts, ad-hoc FTP servers or email attachments is inherently less efficient and more risky than a solution which leverages Managed File Transfer (MFT) technology. Outdated file transfer approaches expose an organisation to data breaches, compliance violations, and painful troubleshooting cycles. A minimal incremental investment in MFT could transform those weak links into a strategic asset, delivering automated, auditable, and secure data flows that align perfectly with modern architecture patterns. Hidden Risks of Traditional File Transfer Legacy file-sharing methods carry hidden dangers: Unencrypted channels leave sensitive data exposed. Manual processes introduce human error and delays. Absence of centralised visibility hinders troubleshooting and governance. Ignoring these pitfalls increases operational overhead and jeopardises client trust. As a Solutions Architect, you hold the blueprint for resilient systems. And when it comes to security and reliability, file transfer can’t be an afterthought. Why MFT Deserves a Place in Your Architecture Integrating MFT early in your design delivers: Enhanced Security: End-to-end encryption, role-based access, and non-repudiation. Regulatory Compliance: Built-in audit trails, detailed reporting, and retention policies. Automated Workflows: Trigger-based transfers, retries, and notifications eliminate manual handoffs. Centralised Visibility: Dashboards and logs surface issues before they escalate. Seamless Scaling: Cloud or on-prem deployment adapts to seasonal or unpredictable load. By codifying file transfers as robust services, you unlock consistent performance and reduce risk across every project. Tips for Practical Integration Enhancing your solution with MFT is relatively straightforward. Define Requirements: Catalogue data types, transfer volumes, and compliance mandates. Evaluate Vendors: Compare security features, deployment models, and API support. Run a Pilot: Validate connectivity, throughput, and automation capabilities with sample workflows. Embed in CI/CD: Treat transfer jobs like code—version, test, and deploy with your pipeline. Train Stakeholders: Empower developers and operators with clear documentation and dashboards. Essential With hacking and data theft rampant across the globe, MFT is no longer a “nice-to-have” — it’s essential infrastructure. Weaving MFT into your solution blueprints elevates security, streamlines operations, and future-proofs data exchange. By baking MFT into your next project, your organisation’s architecture — and stakeholders — will thank you. Expert Local Help There’s no need to go it alone – or rely on overseas resources - when building MFT into your local solution. At Generic Systems Australia , we have many years of practical experience helping Australian and New Zealand IT teams simply and easily integrate MFT with their many and varied solutions. Please feel welcome to contact me to learn more. I’m always happy to have an obligation-free discussion. At Generic Systems Australia, we’re your local experts in Managed File Transfer. Previous Next

< News How We Became Mr Fixit to Solve a Customer’s ERP Problem 10 Sept 2025 While GoAnywhere is at core a Managed File Transfer solution, its many advanced features make it useful in lots of other ways. Take, for example, the way we were able to use it to help one of our customers wrestling with deficiencies in their ERP system. FMCG Fix This customer — a well-regarded manufacturer of perishable fast moving consumer goods — is critically dependant on legacy ERP software to accept, analyse and prepare invoices for incoming customer orders. Their ERP system aggregates these orders and alerts suppliers to the quantities of ingredients necessary for the business to fulfil each day’s orders. It also invoices customers for the orders they’ve placed. However, our customer was experiencing an increasingly prevalent problem. Their ERP software was mishandling orders and invoices where customers had changed their mind and amended their order after they’d already been invoiced. Every time the ERP system mishandled one of these amended orders, our customer’s dispatch staff would need to have an IT department colleague manually fix the problem. This was taking 20 minutes each time. And as their business continued to grow, what had once been a minor inconvenience was turning into a major time sink and drain on efficiency. Worse, not only were the manual order corrections wasting more and more valuable employee time, but sometimes, suppliers found themselves unable to provide the additional quantities of ingredients requested too late in the day. Overseas vendor – underdone service Of course, our customer’s first call was to their global ERP software vendor. However, that vendor wouldn’t commit to fixing the deficiency in their software until a future version release, many months away. Our customer needed a workaround until then. GoAnywhere to the Rescue Our customer called us to see whether we could help. And, being locally available and committed to providing excellent customer support, we found a way to do so — quickly! Our expert technician was able to cleverly leverage GoAnywhere’s advanced flexibility in an unexpected way. His solution lay in a novel use of GoAnywhere’s “Secure Forms” functionality. Secure Forms Briefly, GoAnywhere’s Secure Forms enable a business to collect sensitive data and files through customisable, web-based forms, securely transmitted via HTTPS. These forms can be tailored with specific input fields, labels, and file upload components. When submitted, these Forms trigger a GoAnywhere Project — an automated workflow which processes the input, handles file transfers, and returns output files or confirmation messages to users. They streamline data intake, reduce reliance on email or fax, and ensure secure, standardised submissions easily usable by other IT systems. Our technician was able to utilise GoAnywhere’s Secure Forms because they use JDBC (Java Data Base Connectivity) to transfer data from a variety of IT systems to SQL databases. That’s a commonly used kind of database, and unsurprisingly, was the kind of database used by our customer’s legacy ERP system. We were able to leverage GoAnywhere’s functionality to automatically update pricing and order quantities and recalculate totals, enabling invoices to be correctly amended and re-processed. It took us just a few days to design, test and implement this fix. And our happy customer was able to get on with what they were best at: growing their business and creating ever more happy customers of their own! Here to Help At Generic Systems Australia we’re on the ground in your time zone and ready to help your Australian or NZ organisation take advantage of GoAnywhere MFT’s incredibly flexible capabilities. As experts in Managed File Transfer solutions, we’ve assisted businesses of all sizes to protect their customer data and secure their file transfers, keeping their operations running smoothly. If you’d like to discuss how we can help you, please feel welcome to contact me . I’m always happy to have an obligation-free chat and explain how simply we can help you. Previous Next

< News Moving on from MOVEit 20 Oct 2023 Your Choice of MFT Matters Many organisations across the Asia-Pacific region are replacing their outdated MOVEit-based Managed File Transfer (MFT) systems with Forta’s advanced GoAnywhere suite . In this article, I’ll explain why. There are plenty of options when it comes to selecting a file transfer solution… from free, unsecure methods to the fully-featured marketplace leader. But as cybercrime has continued to surge, companies have increasingly realised how essential it’s become to secure their data transfers, maintaining a ‘circle of trust’ with their customers and supply chains. Additionally, companies have been searching for ways to boost their bottom lines through greater efficiency. The true cost – in terms of lost productivity - of outdated manual file transfer approaches has come into sharper focus. Business leaders are realising that their MFT solutions, which may have once met historic needs, are no longer enough . Superior Security Recent cybersecurity incursions make “Robust Security” top of mind for those seeking a better MFT solution. GoAnywhere MFT takes all aspects of data security seriously, protecting your sensitive data both “in motion” and “at rest”. Maintaining GoAnywhere’s security and compliance product leadership is a primary focus for its development team, who stay across the latest security standards to ensure up-to-date compliance with regulations, frameworks, and standards. Beyond Windows Organisations managing multiple operating systems soon encounter the constraints of MOVEit’s Windows-only solution. GoAnywhere flexibly supports any protocol, any platform, and any deployment, including Microsoft Azure, AWS, Linux, and more. The Need for Speed Included in GoAnywhere is GoFast, a file transfer acceleration protocol which can transmit data considerably faster than traditional FTP. The patented technology in GoFast takes the best of UDP’s speed and adds reliability and rate control, providing GoAnywhere with speed MOVEit can’t match. Drag & Drop Workflows Scripting – as required by MOVEit for some tasks - is clunky, time consuming and confusing for non-expert users. Through its breadth of Automated Workflows capabilities, GoAnywhere enables end users to quickly and easily build workflows. Manual and automated tasks can even be combined into one master workflow. Further, GoAnywhere provides easy reporting on partner Service Level Agreements, alerting you to any workflow issues before your trading partners do. Easy Centralised Control MOVEit requires you to install two products (MOVEit Automation and MOVEit Transfer) to enable full MFT functionality. Most users prefer GoAnywhere’s centralised, browser-based dashboard - an intuitive “one stop shop” for managing file transfers. Advanced Auditability GoAnywhere not only moves and shares data securely, it also provides full auditability of transfers. Logging full audit trails of all user events and file activity, it can also generate reports of file transfer activity, user statistics, and completed jobs – all from within its central management console. And.. Beyond the advantages above, former MOVEit users are often delighted to discover GoAnywhere’s advanced capabilities in: High availability and clustering, providing true active-active support and load balancing to distribute workloads across multiple systems; Remote agents - lightweight applications managed through the GoAnywhere interface which enable configuring and scheduling of file transfers throughout an enterprise; and Secure Forms - customised forms or files that which contain data other tasks can automatically process. Want to see a Better MFT in Action? If you’d like to discuss how GoAnywhere could help boost organisations’ security, efficiency and bottom line, please feel free to contact me ( bradley@gensys.com.au ) for an obligation-free discussion. Bradley Copson Business Manager Generic Systems Australia Previous Next

< News GoAnywhere Version 7.8.0 Released 5 May 2025 Great news for those using the world's most advanced Managed File Transfer solution. GoAnywhere MFT 7.8.0, GoAnywhere Agents 2.4.0 and GoAnywhere Gateway 3.3.0 have just been released. These new versions feature many useful updates including handling of Azure Storage, security updates, component updates, and much more. Head over to your client portal to see the Release Notes. For GoAnywhere MFT check out the release notes for 7.7.0, 7.7.1 and 7.8.0. Previous Next

< News GoAnywhere: the Swiss Army Knife of Systems Connectivity 29 July 2025 When all the buzzwords are said and done, the single biggest advantage of using information technology is enhanced efficiency through automation and connectivity . It’s in precisely these areas where GoAnywhere MFT shines. While GoAnywhere is a Managed File Transfer solution, its usefulness is far broader. It’s a “Swiss Army Knife” for automatically moving files between an organisation’s systems, suppliers and customers. Whether you’re moving data between your ERP , CRM , HRM , SCM , CMS , BI , BPM and ITSM systems, GoAnywhere helps you seamlessly interconnect their outputs and inputs, amplifying IT’s overall speed and efficiency benefits across your business. GoAnywhere not only monitors your various solutions for new output, it also translates that output into the new formats required by your other systems before routing the translated files to their destinations. Automatically. Comprehensive Extract Transfer Load features enable data values to be mapped, formatted and modified between source and target files. Automating with MFT Automation is where GoAnywhere really shines vs less capable Managed File Transfer solutions. It manages recurring and high-volume file transfers and eliminates the need for manual data processing. Surprisingly, there are still some organisations which continue to be dependent on tedious manual file transfer processes, complicated system configurations and manual batches. The reason they remain reliant on such risky approaches is often lost to the past - there’s simply no-one left on staff who was around at the time their systems were initially installed. “However it works … it does work” seems to be the thinking. “If it ain’t broke … don’t fix it” can be seductive when there’s lots else demanding your attention. However, failing to understand file transfer dependencies, and disregarding the need to make them resilient, is a dangerous way to run a business. Small changes in file formats and security protocols, or the unforeseen consequences of a software version update, can cause havoc. Background legacy scripts, homegrown processes, and outdated PC tools are prone to fail for the simplest of reasons. That means systems downtime, lost revenue, distrustful suppliers and unhappy customers. Minor Investment, Major Gain Making the relatively minor investment of time and expense to automate file transfers simplifies and streamlines critical everyday tasks, eliminates human error, saves time and cuts costs. GoAnywhere is more than just a file moving tool. It can monitor folders both on-premises or in the cloud, send you emails and SMS alerts when triggered events occur, and test and debug your automatic file transfer workflows. And, should you ever need to trace the movement of your data – say, for auditing or compliances purposes - GoAnywhere’s comprehensive logging tools and centralised dashboard make this easy. How It Works With GoAnywhere installed, a simple drag-and-drop interface defines how files will be securely and reliably moved between internal systems, supply chain partners and customers. It’s much easier than writing manual scripts, and no programming skills are required. GoAnywhere’s automation enables systems to execute each step of a business process one after the next without human intervention. File movements are monitored and controlled, including sending, retrieving and delivering data. You can schedule when files should be sent or retrieved between systems, users, trading partners, applications, and the cloud. Your business processes are made significantly more efficient. Here to Help At Generic Systems Australia , we’re Australia and New Zealand’s experts in helping business take advantage of every one of GoAnywhere’s many capabilities. We’ve assisted dozens of organisations to make their file transfers resilient, secure and reliable, boosting their efficiency. If you’d like to discuss how we can deliver these advantages to your organisation, please feel welcome to contact me . I’m always happy to have an obligation-free chat and explain how easily we can transition you from your current approach to a new world of productivity. At Generic Systems Australia, we’re your local experts in data transfer. Previous Next

< News Top Cyber Security Agency Reports on Most Common Cyber Threats to Businesses 3 Dec 2024 The latest annual report by Australia’s top cyber security agency – The Australian Signals Directorate (ASD) – contains sobering details about the challenges being confronted daily by Australian businesses. Describing the current cyber security strategy environment as “the most complex and challenging … since the Second World War”, the ASD says advancements in critical and emerging technologies dramatically improve the ability of cyber thieves targeting Australian organisations. Cyber Crime Increasing ASD received more than 36,700 calls to its Australian Cyber Security Hotline during the 2023-24 financial year - up 12% on the previous year. It responded to more than 1,100 cyber security incidents, and notified organisations of potential malicious activity on their networks more than 930 times. However, these numbers are merely the tip of the iceberg relative to the total number of attempted hacks. ASD characterised cybercrime as “a persistent and disruptive threat”. Contributing to the surge in cyber crime is the availability of new opportunities and technologies such as artificial intelligence. This is reducing the level of sophistication needed for cybercriminals to operate, and attracting new criminals to the field. Top Business Threats Compromised business email accounts (20%) and fraud (13%) were among the top self-reported cybercrimes for businesses and individuals in Australia during the last financial year. Online banking fraud accounted for a further 13% of incidents. Ransomware and data theft extortion (stealing data without encrypting their victims’ systems) also remained a pervasive and costly threat. The top 5 sectors reporting cybercrimes to law enforcement were: Retail trade (15%) Professional, scientific and technical services (13%) Construction (12%) Financial and insurance services (8%) Other services (7%) Average Losses by Businesses Interestingly, the average self-reported cost of cybercrime to Australian business fell slightly vs the previous financial year: Small businesses: $49,615 (down 8%) Medium businesses $62,870 (down 35%) Large businesses $63,602 (down 11%) However, it’s worth bearing mind recent research which shows a large number of businesses did not report ransomware payments in 2023-24. Cybercrime Reports by State and Territory Australia’s more populous states continue to report more cybercrime, with Queensland and Victoria reporting disproportionately higher rates of cybercrime relative to their populations. The highest self-reported financial losses were from victims in NSW (~$86,000 per cybercrime) followed by Victoria (~$66,000). Common Cybercrime Techniques The ASD says Credential Stuffing – using stolen usernames and passwords to access other services and accounts via automated logins – is one of the most common cyber attacks. Another common technique is Password Spraying - a brute-force attack where cybercriminals attempt to access a large number of accounts with commonly used passwords. Quishing - Quick Response (QR) phishing – is another growing threat. Cybercriminals use QR – for example, on a café menu, or a subtly altered public notice - to trick people into providing personal information or downloading malware onto their smart device. Combating the Threats In its report, ASD urges organisations to replace unsupported information and communications technology systems with secure-by-design products, and consider cyber security when implementing new technologies. Two great examples of secure-by-design protective technologies are those that we recommend at Generic Systems Australia. Managed File Transfer (MFT) is a technology which enables organisations to securely exchange data between systems and people in an automated, reliable and efficient way. Advanced Threat Protection adds a further layer of defence, seamlessly integrating your managed file transfers with adaptive data loss prevention to keep sensitive data secure. ASD also urges organisations to prepare a cyber security incident response plan and test it regularly to ensure an effective response and fast recovery. The process of developing such a plan will help an organisation understand the nature of its most valuable data, where it is stored, which systems and individuals have access to it, and how it is protected – or exposed to – malicious threats. Obtaining Expert Help At Generic Systems Australia , we have many years of experience helping Australian and New Zealand IT teams protect their valuable data with the very best MFT solutions. From the initial scoping of organisations’ legacy data transfer approaches, through zero-cost Proof of Concepts and hassle-free Migration Services , we help companies stay focused on running their business without disruption as we transition them to more secure approaches. If you’d like a to discuss how your cyber security can be boosted by MFT and layered defences, please feel welcome to contact me . I’m always happy to have an obligation-free discussion. Generic Systems Australia are your local experts in Managed File Transfer. You can view a full copy of The Australian Signals Directorate Annual Cyber Threat Report 2023-24 here . Previous Next

< News ‘Cyber Trust’ needed to tap EOFY splurge 25 June 2024 Australians are shifting their End of Financial Year (EOFY) shopping focus to online deals and security, as they spend an estimated $10.1B in EOFY sales this month. New research from PayPal indicates that 38% of Australians plan to participate in EOFY sales this year. 42% of those say they will primarily shop online. Despite the growing trend of online shopping, almost all Australians (93%) are concerned about online security. Fake retail sites have begun to use generative AI to appear more convincing, and 40% of Australians are more concerned about their online security now than they were a year ago. Implications for Retailers Growing customer anxiety about e-commerce makes it more important than ever before for companies to establish trust in the security of their systems. With customers beginning to question the security of a company’s systems before handing over credit card and other information, companies need to be able to provide reassurance - and proof – that their transactions and personal data will indeed be secure. In fact, actively promoting the security of company systems may even become a point of positive marketing differentiation for companies that get ahead of these concerns. Earning Customer Trust A proactive and layered strategy for storing, transferring and securing data is essential for storing customer data, and effecting online transactions. Secure managed file transfer, secure content engines, secure digital rights management, and employee education combine to create the optimal way to prevent data theft and cyber breaches. At Generic Systems Australia , we recommend the class-leading secure managed file transfer solution, GoAnywhere MFT , to keep data safe - at rest, and in transit. Coupled with our Advanced Threat Protection Bundle , we enable organisations to safely store and transmit only the customer data they intend, without exposing their systems to malware. If you’d like to learn more about how to earn potential customers’ trust in your data handling practices through layered cyber defences, please feel welcome to get in touch with me, Bradley Copson ( mailto:bradley@gensys.com.au ). I’m always happy to have an obligation-free discussion, and even offer you a zero-cost Proof of Concept. At Generic Systems Australia , we’re your Local Experts in Secure Managed File Transfer. Previous Next

< News The Emotional Toll of Ransomware Attacks 25 Aug 2025 Sophos’s recent report The State of Ransomware 2025 sheds light on the little-discussed human impacts of cyber attacks within compromised organisations. Sophos polled 3,400 IT and cyber security leaders across 17 countries who had been hit by ransomware in the past year. Aside from the financial and reputational costs to the organisations, Sophos found that the organisation’s IT and cyber security teams suffered negative personal consequences from every attack. Taking the Fall The fallout from a cyber attack was often most severe at the top of the IT team. In one in four cases, the team’s leadership was replaced as a consequence. That might seem “fair” to some. However, as most CISOs will tell you, business investment decisions are frequently made at the Line of Business level. CISO projects and investment requests are considered alongside other business priorities and investments – sometimes, deprioritised and rejected. In those instances, is it reasonable to hold the CISO accountable? As Frank Dickson, group VP for security at IDC, remarked to CSOonline.com : “Some presume that a ransomware attack is the fault of the CISO. The CISO is a leader, but not  the  leader. Breaches are the result of a pattern of decisions of many.” Dickson said that some enterprise business units — even some CEOs and COOs — will sidestep CISOs by deliberately not inviting them to key meetings, out of the fear they will slow down certain business processes. With the growing frequency of cyber attacks, and the considerable business disruption they create, that’s shortsighted and risky. Emotional Toll Sophos’ survey found that the human consequences of a cyber attack were felt well beyond the leadership level. 41% of IT/cybersecurity teams reported increased anxiety or stress about future attacks. 34% said the team felt guilty that the attack was not stopped in time. 40% reported increased pressure from senior leaders - though 31% reported increased recognition. 31% of teams experienced staff absences due to stress/mental health issues related to the attack. The survey responses reveal how a ransomware attack can be a brutal blow — not just to an organisation’s finances and reputation, but to the people responsible for the IT systems. For the IT team, it’s often a high-stakes, high-pressure ordeal. HR & C-Level Support An organisation’s Human Resources team and C-suite need to play a critical role in stabilising the IT team in the aftermath of a ransomware crisis. That begins with providing immediate support: Acknowledging the pressure, and recognising within the organisation the IT team's efforts. Providing flexible work arrangements, such as adjusted hours, remote work options, and time off where feasible. Making psychological first aid and counsellors available. Ensuring clear internal communication, to avoid the stresses of miscommunication and rumours. Longer term, the focus should be on building IT team resilience. Recognising and rewarding the IT team's role in recovery. Conducting cyber security training across departments - not just IT – to reinforce a culture of shared responsibility. Implementing retention strategies to mitigate post-ransomware attack attrition. Prevention: Better than Cure At Generic Systems Australia , we help Australian and New Zealand organisations avoid cyber attacks by making file transfer and email systems smarter and more resilient. Please feel welcome to contact me if we can help you. We’re your local experts in data transfer. Previous Next